Customer Service Executive

Job Title : Customer Service Executive – International Process

Location : Malad- Mumbai

Job Type : Full-time

Shift Timings :

Night Shift / Rotational Shifts (as per international time zones)

Job Summary :

We are looking for a dynamic and customer-focused individual to join our international customer service team. As a Customer Service Executive, you will be responsible for resolving queries from global clients via phone, email, or chat, ensuring a high level of customer satisfaction and professionalism.

Key Responsibilities :

Handle inbound / outbound calls, emails, or chats from international customers (primarily US / UK / AUS).

Address customer queries, complaints, and provide appropriate solutions in a timely manner.

Maintain accurate records of customer interactions and follow-up actions.

Meet or exceed performance metrics (AHT, CSAT, FCR, etc.).

Escalate unresolved issues to higher authorities when required.

Stay updated with product knowledge, system updates, and standard procedures.

Adhere to company policies and quality standards at all times.

Key Requirements : Education :

Minimum HSC / Graduate in any discipline.

Experience :

0-3 years in an international voice or non-voice process (freshers with excellent communication skills can apply).

Communication Skills :

Excellent verbal and written English communication is a must.

Willingness to work in night shifts and rotational shifts.

Good computer skills (MS Office, email, CRM tools).

Ability to handle pressure and multitask effectively.

Customer-focused with a problem-solving attitude.