Customer Service Executive- Bangalore

JOB LOCATION : HEAD OFFICE - BANGALORE

CTC offered : 3.5 LPA

Key Responsibilities :

Customer Engagement & Assistance

o Greet and attend to walk-in customers promptly and courteously.

o Understand customer needs and recommend suitable AMC cookware solution.

o Provide demonstrations of AMC products and explain features, benefits, and usage at customers place.

Sales Support

o Assist customers with product selection, pricing, offers, and payment procedures.

o Up sell and cross-sell AMC accessories and related products.

o Maintain updated knowledge of ongoing promotions, discounts, and exchange offers.

After-Sales Support

o Handle customer service queries related to product use, care, and warranty.

o Assist in the processing of returns, exchanges, or service requests.

Generate sales leads

o Identify and target potential institutional clients such as corporate institutions, cooking schools, and government institutions etc

o Develop and maintain a pipeline of prospects through cold calling, networking, and referrals.

Qualifications & Skills :

Education : Graduate in Business / Marketing / Hospitality.

Experience : 0–2 years in institutional or B2B sales (FMCG, kitchenware, hospitality, or retail / direct sales preferred).

Skills :

• Strong communication and interpersonal skills.
• Product demonstration and presentation skills.
• Basic computer knowledge (MS Office, CRM tools).
• Problem-solving and customer handling abilities.

Personal Attributes :

Work Schedule :

Company Description

AMC is the world's number one Premium Cookware and a leading direct selling company with over 60 years of experience, headquartered in Rotkreuz, Switzerland. AMC operates in more than 30 countries.

AMC India is established in 1996 with its head office in Bangalore. Through our direct selling model, we empower individuals to build rewarding careers. We promote healthy, oil-free and water less cooking with innovative technology. Our growing community of 30+ lakh satisfied customers reflects our success.