Customer Support Executive

Position : Customer Support Associate (Voice and Non Voice)

Location : Bangalore, Karnataka

About ZoloStays

Zolo is India's largest managed living and hospitality platform, offering a blend of comfort, community, and convenience. With a strong presence across cities, Zolo provides living and travel solutions for students, professionals, and travelers.

Role Overview

We are looking for a Customer Support Associate to join our Central Support team. The role involves handling voice-based customer queries, resolving complaints, and ensuring a positive customer experience. This is a great opportunity for freshers or early career professionals to build a career in customer support and grow within a fast-paced, customer-centric environment.

Key Responsibilities

• Handle incoming calls and resolve customer queries with clarity and professionalism
• Provide accurate information, log issues, and escalate cases when needed
• Manage customer complaints and ensure timely resolution
• Maintain call records, trackers, and reports with accuracy
• Deliver a customer-first experience while meeting defined SLAs

Skills & Requirements

Why Join Zolo

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Skills Required

Communication Skills, Time Management, Problem-solving, Typing Speed