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Customer Support Executive|| International Chat Process

Customer Support Executive|| International Chat Process

ConfidentialBengaluru / Bangalore
9 days ago
Job description

Position : International Non voice Customer Support

Mode : Work from Office

Shift : Rotational Night Shift (2 rotational week offs)

Salary : starting 2.7 LPA to 3.8LPA

Roles and Responsibilities

  • Provide exceptional customer support through email, chat, and non-voice processes to resolve customer queries and concerns.
  • Handle multiple chats simultaneously while maintaining accuracy and efficiency in resolving issues promptly.
  • Collaborate with internal teams to escalate complex cases or provide additional assistance when needed.
  • Maintain accurate records of all interactions with customers using our CRM system.

Desired Candidate Profile

  • 0-2 years of experience in a similar role (customer support / chat process).
  • Strong communication skills for effective written correspondence with customers.
  • Ability to work in a fast-paced environment handling multiple tasks simultaneously.
  • Basic computer literacy for navigating software applications related to the role.

    • Important Notes :

  • This is a walk-in interview only (no online option).
  • Please carry your updated resume and a valid ID proof.
  • Mention Reference : Sagar J, Reference Code- 102 & Phone number- 9743832343 on top of your resume
  • 24 / 7.ai, Prestige Tech Park, Platina II , Kadubeesanahalli, Marathahalli, BANGALORE Karnataka, India

    • We look forward to meeting you in person!

    Education

    Bachelor of Architecture (B.Arch), 12th Class (XII), Bachelor of Arts (B.A), Bachelor in Hotel Management (B.H.M), Bachelor of Business Administration (B.B.A), Bachelor Of Technology (B.Tech / B.E), Bachelor Of Computer Application (B.C.A), Bachelor of Commerce (B.Com)

    Skills Required

    Customer Support, International Bpo, Chat Support, Non Voice, Blended Process, US Shift, Customer Care, Inside Sales, International Call Center

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    Customer Support Executive • Bengaluru / Bangalore