This job offer is not available in your country.

Sr. Customer Support Executive

ConfidentialBengaluru / Bangalore, India

22 days ago

Job description

Job Description

We are looking for a dedicated and customer-focused Customer Support Executive to join our team. The ideal candidate will provide excellent support to clients. The role involves addressing customer queries, troubleshooting issues, and ensuring smooth software operations for users.

Roles & Responsibilities for Sr. Customer Support Executive

Respond to customer inquiries via phone, email, and chat.
Management and resolve customer complaints
Identify and escalate issues to respective Point of Contact / in respective channel
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up on customer calls where necessary
Inbound Chat Support – Respond with empathy & professionalism
Troubleshoot Issues – Make sure users get quick and clear solutions

Qualification and Requirement

1+ years of experience in a call center environment

Knowledge of customer service practices and principles

Excellent typing skills

Superior listening, verbal, and written communication skills

Ability to handle stressful situation appropriately

Language Known – English + Tamil + kannada + Malyalam.

Skills for Sr. Customer Support Executive

Communication and Presentation

Basic In MS Office and Excel.

Superior listening, verbal, and written communication skills

Ability to create user guides and FAQs for customers.

Skills Required

Troubleshooting, Typing Skills

Create a job alert for this search

Customer Support Executive • Bengaluru / Bangalore, India