No longer accepting applications
Customer Love Executive
Simply Nam Beautypune, maharashtra, in18 hours ago
Job descriptionIdentify recurring issues, run root-cause analyses, and drive quick cross-functional fixes. Engage directly with customers to upsell and cross-sell based on their needs, preferences, and purchase history — turning service conversations into meaningful brand and product recommendations. Use insights from customer conversations to design logical workflows and automation within CRM tools that improve response time, personalization, and overall customer experience. Build proactive touchpoints — welcome journeys, “how-to” guides, post-purchase education, and surprise-and-delight moments. Track and report key metrics : response time, resolution rate, repeat purchase rate, and sentiment trends. Have 2–5 years of experience in Customer Experience, CRM, or Community Management within D2C or consumer brands (Beauty, Fashion, or Lifestyle preferred). Background in sales will he a plus. A deeply empathetic communicator — you genuinely enjoy helping people and solving problems. Highly organized and analytical — you notice patterns, identify root causes, and drive structural fixes. Collaborative by nature — comfortable working with Ops, Tech, Product, and Marketing teams to close the loop. Fluent in English (Hindi and regional languages are a plus). A believer in Simply Nam’s mission of expert-led, accessible beauty designed for Indian consumers.
About Us :
Simply Nam is a celebrity makeup artist–led Indian beauty brand founded by Namrata Soni, built on the values of Expertise, Accessible High Performance, and Designed for India.
We create thoughtful, high-performance products that celebrate Indian skin tones, undertones, and climate — with authenticity, education, and care at the core.
Why join us :
Work directly with Namrata Soni and the founding team shaping India’s next-generation beauty brand.
Build a category-defining “Customer Love” function from the ground up.
Join a young, high-energy, purpose-driven brand redefining beauty for Indian consumers.
Role Overview :
We’re looking for a Customer Love Lead to own and elevate the customer experience at Simply Nam — across service, satisfaction, and relationship-building.
You’ll be the brand’s voice at every touchpoint : solving problems, turning queries into conversions, and building genuine brand love.
What you'll do :
- Lead customer communication across email, chat, WhatsApp, marketplaces, and D2C channels.
- Resolve issues with empathy and speed; maintain CSAT >
90% and NPS >
70.
Who you are :
If you believe great service builds great brands — we’d love to hear from you!
Create a job alert for this search
Customer Executive • pune, maharashtra, in
Related jobs
The Enterprise business unit at Apna owns revenue, sales and customer retention at Apna.Sales, marketing, and Revenue Operations, which includes Customer.
The sales team is divided based on industry...Show moreLast updated: 30+ days ago
- Promoted
Sales Executive
Vowedpune, maharashtra, in Location : Remote (India-based preferred).Industry : Wedding Tech / Online Marketplace.Vowed is a modern wedding platform transforming the way couples and vendors connect.
We’re building a digital-fir...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Support Executive
Laish Design LLPpune, maharashtra, in Laish Design LLP is a design engineering firm specializing in swimming pool products for the U.We focus on precision, innovation, and quality across every project we deliver.Our work supports leadi...Show moreLast updated: 18 hours ago
Customer Success Executive - Enterprise Sales | Pune
ApnaPune, MH, INQuick Apply
- Promoted
Customer Relations Executive
Nyati GroupPune, Maharashtra, India Co-ordinate closely with the Legal team for drafting, reviewing, and executing Lease License Agreements (LLA) and Third Party Agreements (TPA).
Act as the primary point of contact for customers duri...Show moreLast updated: 5 days ago
- Promoted
Lead Generation Executive
APPIT Software Incpune, maharashtra, in We are seeking an experienced and dynamic.The ideal candidate will have hands-on experience in B2B lead generation, strong communication skills, and proficiency in CRM and outreach tools.This role ...Show moreLast updated: 5 days ago
- Promoted
Customer Success Renewal Executive
ConfidentialPune, India At PadCare, we're on a mission to make hygiene sustainable.Founded in 2018, we have developed India's first patented sanitary napkin recycling technology—PadCareX.
But we're not just solving a waste...Show moreLast updated: 10 days ago
- Promoted
- New!
Customer Support Executive
FuturePath ConsultancyPune, IN Hiring | Work From Home Opportunity 🏠.FK MLS L1 (Customer Support – Voice Process).Excellent English communication.Tamil / Telugu / Bengali / Kannada / others) is.
Graduates – Freshers can apply.Fre...Show moreLast updated: 21 hours ago
- Promoted
Client Relationship Executive
Shubh Advertising & TechnologyPune, Maharashtra, India We are seeking to hire an experienced Client Services Executive to join our existing top-notch team.If you're a proactive and detail-oriented professional who thrives on client satisfaction and bra...Show moreLast updated: 1 day ago
- Promoted
Client Relationship Executive
Futurism Technologies, INC.Pune, Maharashtra, India Urgent Hiring for Client relationship manager | CRM.The ideal candidate will be responsible for managing client relationships, coordinating internal deliverables, and ensuring smooth execution of d...Show moreLast updated: 3 days ago
- Promoted
Customer Success & Sales Executive
ConfidentialPimpri, India Next Step is Pune's most reliable device as a service solution that provides laptops, PCs, and gaming consoles on flexible rental plans.
We help individuals and businesses get the right systems with...Show moreLast updated: 10 days ago
- Promoted
Customer Relationship Manager
KBD Talent Forge India Pvt LtdPune, India We are looking for an experienced Customer Relationship Manager to build, maintain, and strengthen long-term relationships with clients across India.
Key Responsibilities : Show moreLast updated: 29 days ago
- Promoted
Customer Relationship Executive
SWITRUS HOLIDAYSpune, maharashtra, in Job Title : Customer Relations Executive (Tele-Sales).We are looking to hire an experienced, customer-oriented Customer Relation.
Executive to utilize inbound and outbound telephone calls to achieve...Show moreLast updated: 16 days ago
- Promoted
Customer Relations Executive
SWITRUS HOLIDAYSpune, maharashtra, in Job Title : Customer Relations Executive (Tele-Sales).We are looking to hire an experienced, customer-oriented Customer Relation.
Executive to utilize inbound and outbound telephone calls to achieve...Show moreLast updated: 16 days ago
- Promoted
Senior Customer Service Executive
Fridopune, maharashtra, in Job Title : Senior Customer Service Executive Chat Process.We are looking for a dynamic and customer-focused Chat Support Executive to provide exceptional service through live chat.As a Chat Support...Show moreLast updated: 5 days ago
- Promoted
Business Relationship Executive
ConfidentialPune Greet and assist walk-in customers or callers with professionalism and courtesy.Address customer inquiries, provide accurate information about products or services, and escalate issues when necessa...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Executive
FRANCOIS COMPRESSORS INDIA PRIVATE LIMITEDPune, Maharashtra, India Company Name : Francois Compressors India Pvt Ltd.Job Location : Pirangut, Pune, Maharashtra.François Compressors India Pvt.
AF Compressors Group, head quartered in Belgium, offering compressed air so...Show moreLast updated: 6 days ago
- Promoted
Sales Executive
Bajaj FinservPune, Maharashtra, India Company Description Bajaj Finserv, the financial arm of the Bajaj Group, is one of India's fastest-growing and most diversified Non-Banking Financial Companies (NBFCs).
Established in April 2007, t...Show moreLast updated: 6 days ago
- Promoted
- New!
Customer Love Executive
Simply Nam Beautypune, India Simply Nam is a celebrity makeup artist–led Indian beauty brand founded by Namrata Soni, built on the values of Expertise, Accessible High Performance, and Designed for India.We create thoughtful, ...Show moreLast updated: 2 hours ago