Zonal Business Manager

Job Title : Zonal Business Manager

Location : Delhi

Department : Operations

Reports to : Regional Business Head / National Operations Head

Job Summary :

The Zonal Business Manager (ZBM) is responsible for driving business growth, profitability, and operational excellence across all Café Coffee Day outlets within a specific zone. This role involves leading a team of Area Managers and overseeing all aspects of café operations, sales, marketing initiatives, and customer experience.

Key Responsibilities :

• P&L Management :
• Own the Profit & Loss accountability for the zone. Drive revenue growth and cost optimization to meet profitability targets.
• Team Leadership :
• Lead, mentor, and motivate a team of Area Managers and Store Managers. Ensure high levels of employee engagement, performance, and retention.
• Operational Excellence :
• Ensure consistent implementation of CCD's operational standards, SOPs, hygiene, and quality benchmarks across all cafes.
• Business Strategy & Execution :
• Develop and execute business strategies tailored to the zone. Identify market opportunities, analyze performance metrics, and drive corrective action plans.
• Customer Experience :
• Ensure best-in-class customer service and ambiance across outlets. Handle escalations and improve Net Promoter Scores (NPS).
• Sales & Marketing :
• Drive local store marketing campaigns and promotions in collaboration with the marketing team to increase footfall and revenue.
• Compliance :
• Ensure adherence to legal, statutory, and brand compliance requirements including FSSAI, safety norms, and internal policies.
• Expansion & Renovation :
• Support expansion plans, identify new store locations, and participate in renovation / relocation decisions.

Key Performance Indicators (KPIs) :

Qualifications :

Skills & Competencies :

Skills Required

Ms Excel, Mis Reporting