Fulfilment Integration Specialist

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Employment type

Full Time Permanent

Department

Logistics & Supply Chain

Deadline

Mobility support

Domestic

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We are excited to announce the launch of our second physical Customer Meeting Point (CMP) in Delhi — a Small Store located in a key high potential cluster in the heart of Delhi - South Central

Following the successful opening of IKEA Pacific in West Delhi, this centrally located store marks a key stepping stone in strengthening our market penetration and becoming more accessible to our customers across the city.

Together, both stores will deliver a seamless omnichannel shopping experience, help us build a strong and loyal customer base, and lay the foundation for future expansion across Delhi NCR and Northern India.

Role Purpose

Take direct responsibility for a customer-centric and high performing operations within the Fulfilment function by leading, steering, planning, supporting, and following up the operations, the development of the organization as well as cost optimization opportunities; accountable for a strong collaboration and cocreation with counterparts (commercial team and support functions), on both store / market area and country level.

Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing in reality. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organization with an end-to- end approach to develop our business and deliver results across functions together with our partners.

We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many people.

As part of Customer Fulfilment, the function of Unit Fulfilment will contribute to this objective by :

• taking a lead and overall responsibility for operational excellence, performance, and development of fulfilment units within the market
• striving for high performance at lowest possible cost and long-term profitability acting in a responsible way and thereby create great customer experience
• secure development and well-being environment for our many co-workers in Unit Fulfilment.
• enabling preconditions, securing availability and efficient execution of the replenishment process and the customer order fulfilment processes in the fulfilment unit.
• continuous improvement and securing fulfilment of products through all sales channels with great lead times, availability and quality at the lowest possible costs that enable an affordable price and profitability
• Knowledge that Counts : Good knowledge of IKEA processes (retail and / or logistics processes), tools and working methods leading to excellent operations. Understanding of customer's needs, demands and expectations in the local market. Possessing knowledge and understanding of KPIs used for success measures for own function. Well versed with relevant IT systems / solutions / tools.
• Operational Approach : Enjoy applying a tactical and operational approach for analyzing business opportunities from customer / market perspective and inspired by challenging situations.
• Customer Satisfaction : Enjoy providing service and support to managers, co-workers, and the organization in order to improve the business with focus on customer satisfaction.

What You've Done So Far

Your responsibilities

Together as a team

Be part of a team that is shaping the future of home furnishings. Bring your leadership and passion and help create a better everyday life for the many people.

Let's create the future of home furnishing together

WE ARE AN EQUAL OPPORTUNITY EMPLOYER :

At IKEA we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit and business need.