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Microsoft D365 FO Specialist

Microsoft D365 FO Specialist

ExusiaNagpur, IN
4 hours ago
Job description

Job Description : D365FO Functional Specialist

Position Title : D365FO Functional Specialist

Location : Niles, IL

Employment Type : Full-Time

Position Overview

We are seeking a D365 Finance & Operations Functional Specialist to support and enhance our mature Microsoft Dynamics 365FO environment. This role is focused on driving business process improvements and system enhancements across key business domains— Finance & Accounting, Procurement, Call Center / Customer Service, and Fulfillment / Warehouse Operations.

The ideal candidate has a strong functional consulting background in D365FO, with the ability to analyze and document requirements, translate them into system configurations and process flows, and collaborate with stakeholders to optimize end-to-end business processes.

This is not a developer role; rather, it requires a functional ERP consultant mindset —understanding business needs, designing solutions within the system, and enabling adoption across teams.

Key Responsibilities

Finance & Accounting

  • Partner with Finance leadership to design and implement process improvements in areas such as GL, AP, AR, Fixed Assets, Budgeting, and Financial Reporting.
  • Ensure compliance with GAAP and regulatory requirements while leveraging D365FO capabilities.
  • Support evolving financial planning and analysis needs, including advanced reporting and integration with BI platforms.

Procurement & Supply Chain

  • Collaborate with Procurement to enhance supplier onboarding, sourcing, contract management, and purchasing workflows.
  • Configure and optimize D365 Procurement & Sourcing modules to ensure cost-effective and compliant processes.
  • Support supply chain visibility by aligning procurement with warehouse and fulfillment operations.

    • Call Center & Customer Service

  • Work with Customer Service / Call Center leaders to refine sales order processing, customer interactions, and case management workflows.
  • Ensure the system supports high service levels, efficient resolution, and integration with fulfillment and financial transactions.
  • Develop processes that improve customer experience, retention, and responsiveness.

    • Fulfillment & Warehouse Operations

  • Partner with Warehouse leadership to ensure accurate and efficient use of D365FO Warehouse Management (WMS).
  • Enhance workflows for inventory accuracy, order fulfillment, and logistics execution.
  • Support workforce adoption of SOPs, handheld / scanning devices, and real-time reporting.

    • Cross-Domain / ERP Functional Support

  • Document business requirements and map them to D365FO functionality —acting as the bridge between business teams and technical resources.
  • Manage functional configurations, testing, and UAT for enhancements, integrations, and upgrades.
  • Lead process workshops, training sessions, and end-user enablement.
  • Drive continuous improvement initiatives to support business scalability and operational excellence.
  • Maintain a backlog of enhancement requests and help set priorities in alignment with business strategy.

    • Qualifications

  • Bachelor’s degree in Business, Finance, Supply Chain, or related field.
  • 5+ years of ERP functional experience (Microsoft Dynamics 365FO or AX preferred).
  • Demonstrated expertise in at least two functional areas : Finance, Procurement, Customer Service / Call Center, or Warehouse / Logistics.
  • Strong ability to document requirements, map processes, and configure D365FO modules.
  • Experience with testing, training, and end-user enablement.
  • Excellent interpersonal skills; able to work across Finance, Operations, and IT stakeholders.
  • Strong problem-solving and analytical capabilities; able to balance detail with strategic impact.

    • Preferred Skills

  • Experience with system integrations, BI tools (Power BI, SQL), or e-commerce platforms.
  • Familiarity with multi-entity / global environments.
  • Knowledge of change management and training best practices.
  • Prior consulting or ERP project experience.
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