No longer accepting applications
15h Left : Key Account Manager
DoubleTickIndia19 hours ago
Job descriptionStrong problem-solving skills and analytical ability to address customer concerns and find appropriate solutions promptly. Continuous hunger to learn and stay updated on the product's latest features, updates, and enhancements. Ability to articulate complex automation and workflow concepts in a simple and understandable manner to customers of varying non-technical backgrounds. Ability to collaborate with cross-functional teams such as product development, sales, and marketing to provide comprehensive support to customers. Sharing insights and feedback gathered from customer interactions to contribute to product improvement and enhancement. Ability to manage multiple customer inquiries simultaneously while ensuring timely responses and resolutions. Prioritizing tasks based on urgency and impact on customer satisfaction. Being adaptable to evolving processes, technologies, and customer needs in a fast-paced SaaS environment. Resilience in handling high-pressure situations and maintaining a positive attitude even during challenging times. Attention to detail in documenting customer issues, resolutions, and any follow-up actions taken. Conducting testing and replication of reported issues to verify resolutions and prevent recurrence. Proficiency in basic troubleshooting of technical issues related to DoubleTick [bugs, errors, and user interface problems]. Proficiency in utilizing available tools to achieve high efficiency and timely responses to customers. Bachelor’s degree in Computer Science, Computer Engineering, or a related field; Master’s degree preferred. Minimum of 2+ year of experience in Customer support or relationship management or account management, or technical support, ideally in a SaaS environment. Strong problem-solving skills and ability to handle complex technical queries. Excellent communication and customer service skills. Deep understanding of software, databases, and cloud technologies. Proficiency in ticketing and chat software. Ability to work independently and in a fast-paced startup environment.
Key Responsibilities
- Strong understanding of SaaS products- its features, functionalities, and integrations ecosystem.
- Excellent communication skills, both written and verbal, to interact effectively with customers. This includes active listening, empathy, and clarity in explanations.
- Patience and the ability to remain calm and composed, especially when dealing with frustrated or upset
customers.
Qualifications
About Us :
Apport Software Solutions Private Limited is a dynamic and innovative SAAS-based product company offering conversational commerce and empowering global brands with scalable personal commerce and relationship-led sales on WhatsApp. Started in 2017 with a vision of enabling global brands to win more customers using simple yet robust technology on mobile, today we have over 7000+ customers across 140+ countries using our technology to grow digitally.
QuickSell :
QuickSell is a sales acceleration commerce suite started in 2017 with the vision to empower businesses to translate conversations into conversions on customer-first channels like WhatsApp through assisted personal commerce. Today, over 7,000+ businesses from 109+ countries all over the world use QuickSell to accelerate the process of sharing complete and accurate product information with customers and various business stakeholders, with objectives like dynamic product showcases and bookings via WhatsApp. For more details, check out our website : https : / / quicksell.co /
DoubleTick :
DoubleTick is a mobile-first conversational CRM built on top of WhatsApp
Business API to unlock WhatsApp's marketing and sales capabilities. It offers top-notch features, including a central team inbox, bulk broadcasting and analytics, bot studio, commerce and cataloguing, chatbots, and role-based access. For more details, check out our website : https : / / doubletick.io /
Some of the brands powered by DoubleTick include GRT Jewellers, Raheja Developers, Sabyasachi, Tarun Tahiliani, ICRA, BVC Logistics, RS Brothers, Manepally Jewellers, Tupperware, Birla Brainiacs KGK Group, Walking Tree, CKC Group, Malabar Diamonds and Gold, BVC Logistics, Emerald India, Prima Art, Siroya, SabyaSachi, etc.
Create a job alert for this search
Key Account Manager • India
Related jobs
![National - Key Account Manager [Ecommerce]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=iD%20Fresh%20Food%20(India)%20Pvt.%20Ltd.)
Role Summary Were looking for a Key Account Manager a business development professional who thrives in complex, consultative sales environments.This is a proactive, o...Show moreLast updated: 30+ days ago
![▷ [Only 24h Left] SAP Account Manager](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=cosima%20Solutions%20Ltd.)
- Promoted
Key Account Manager
CasantroIndia Casantro is a luxury kitchens and wardrobes brand, co-created with a community of over 1000+ design professionals.Headquartered in Bangalore, we are rapidly expanding our retail presence all across...Show moreLast updated: 30+ days ago
- Promoted
National - Key Account Manager [Ecommerce]
iD Fresh Food (India) Pvt. Ltd.India D was founded in 2005, to ensure that people around the world gets access to fresh, nutritious & delicious Indian food.With an unwavering vision to preserve traditional, home-made cuisine & a focus...Show moreLast updated: 5 days ago
- Promoted
Key Account Manager Quick Commerce
Fast&Up IndiaIndia Work Exp : 5yrs in a similar role in an organization.Key Responsibilities : Account Management : Develop and execute strategic account plans for each key quick commerce platform, focusing on maximizi...Show moreLast updated: 23 days ago
- Promoted
Omnichannel Key Account Manager
Paula's Choice SkincareIndia Paula’s Choice, a global skincare leader founded in 1995, empowers individuals to define beauty on their own terms through science-backed products.
Our mission comes to life through four core values...Show moreLast updated: 10 days ago
- Promoted
Key Account Manager
KasperskyIndia Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years.We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 te...Show moreLast updated: 13 days ago
- Promoted
Key Account Manager
Johnson & JohnsonIndia This job is with Johnson & Johnson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.At Joh...Show moreLast updated: 8 days ago
- Promoted
Key Account Manager
e-HireoIndia About Company : This retail intelligence platform helps brands and businesses streamline their sales and distribution processes through advanced technology solutions.
By leveraging data analytics, au...Show moreLast updated: 13 days ago
- Promoted
Key Account Manager
IngenicoIndia Ingenico is a global leader in the fintech market, with more than three decades of experience and employs over 3000.Its footprint gives scale to projects and talents.
Innovation is part of our DNA, ...Show moreLast updated: 30+ days ago
- Promoted
- New!
(Only 24h Left) Key Account Manager
IngenicoIndia About the Company - Ingenico is a global leader in the fintech market, with more than three decades of experience and employs over 3000.
Its footprint gives scale to projects and talents.Innovation ...Show moreLast updated: 7 hours ago
- Promoted
Key Account Manager
SmartQIndia About SmartQ We are a leading B2B Food-Tech company built on 4 pillars-great people, great food, great experience, and greater good.
Solving complex business problems with our heart and analyzing po...Show moreLast updated: 30+ days ago
- Promoted
- New!
▷ 15h Left : Key Account Manager
DeHaatIndia Job Title : Key Account Manager – Modern Trade (MT) Sales.DeHaat™ is one of India’s fastest-growing Agri-Tech startups, providing end-to-end solutions to farmers using AI and data-driven technologie...Show moreLast updated: 7 hours ago
- Promoted
HighLevel - Key Account Manager
gohighlevelRemote, IndiaRemote
- Promoted
Key Account Manager - Ecommerce / Quick commerce
Z GuardIndia Who to apply ? People working in brands as KAM Ecommerce / Qcommerce Designation : Asst Manager / Manager – Ecommerce / Qcommerce Job Location : Bangalore.
Digital First Brand making natural home and person...Show moreLast updated: 2 days ago
- Promoted
15h Left! Account Manager
BirlasoftIndia Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem.
Its consultative and design thinking approach makes so...Show moreLast updated: 12 days ago
- Promoted
- New!
▷ High Salary : Key Account Manager
Newfold DigitalIndia Newfold Digital is a leading web technology company serving millions of customers globally.Our customers know us through our robust portfolio of brands.
We have some of the industry's most prominent...Show moreLast updated: 7 hours ago
- Promoted
- New!
3 Days Left! Key Account Manager
CasantroIndia Casantro is a luxury kitchens and wardrobes brand, co-created with a community of over 1000+ design professionals.Headquartered in Bangalore, we are rapidly expanding our retail presence all across...Show moreLast updated: 7 hours ago
- Promoted
Key Account Manager
Newfold DigitalIndia Newfold Digital is a leading web technology company serving millions of customers globally.Our customers know us through our robust portfolio of brands.
We have some of the industry's most prominent...Show moreLast updated: 30+ days ago
- Promoted
Key Account Manager
TLC DigiTech Pvt. Ltd.India A ccount Manager – Restaurant Onboarding Responsible for onboarding new restaurant partners onto our platform, ensuring a smooth and timely go-live process, and setting them up for long-term succes...Show moreLast updated: 2 days ago
- Promoted
▷ (15h Left) Major Account Manager
FortinetIndia Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security.At Fortinet,...Show moreLast updated: 23 days ago
- Promoted
- New!
▷ [Only 24h Left] SAP Account Manager
cosima Solutions Ltd.India Cosima Solutions is a specialized SAP Retail consulting company with global expertise in delivering SAP Retail, CAR, and cross-functional solutions.
We partner with leading clients worldwide to prov...Show moreLast updated: 7 hours ago