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Key Account Manager

Key Account Manager

e-HireoIndia
2 days ago
Job description

JOB DESCRIPTION

Experience : 3 - 6 Yrs

Location : Bengaluru

Designation : KAM Generalist

About Company :

This retail intelligence platform helps brands and businesses streamline their sales and distribution processes through advanced technology solutions. By leveraging data analytics, automation, and mobile-first tools, it enables companies to gain real-time visibility into retail operations, improve field efficiency, and drive growth. Widely used by FMCG and consumer brands, the platform plays a crucial role in transforming traditional retail ecosystems into data-driven, agile networks.

Your Duties :

  • Be the Batman for the Strategic Accounts :

Think of these Key Customers as the Citizens of Gotham. You will be responsible for their safety (Account Health) & growth (Account growth). You’ll be working with a team of Sales heroes who’re champions in their respective regions but unlike them, you’ll need to look at the Account from a Global lens and figure out which direction we should be heading for. You’ll need to actively seek out opportunities for growth and de-risk threats before they can even arise. Also, just like Batman, you’ll occasionally need to don your Batsuit for the customary ass-kicking so choose your battles well! Whether it is fighting for the rights of your citizens internally or talking to an angry one - you might be required to do so as and when the need arrives.

  • Build customer rapports like no one else can pull off :
  • Keep in constant contact with all major stakeholders at the client's end (both business and functional teams) through weekly, monthly, and quarterly meetups and reviews.

  • Create jaw-dropping insights :
  • Be your customers' advocate, leveraging insights to propose innovative route to market strategies that drive the desired goals.

  • Master the art of upselling and cross-selling :
  • Create opportunities with customers by understanding their business challenges and goals, all aligned with the route-to-market objectives.

  • Requirement gathering in a way that nothing is left out :
  • Dive deep into customer expectations, analyze thoroughly, and create compelling BRDs.

  • Be the finest collaborator :
  • Work closely with all internal departments throughout the entire process to ensure faster go-lives and execution of new initiatives for customers.

  • The Superpowers that Matter :
  • Passionate about taking ownership of work and getting a kick out of sales, understanding the importance of numbers, and being target-oriented! (If you can sell the idea of flying to a bird, you are the one).

    A data-driven mindset is vital, with a keen interest in analyzing data to derive valuable insights that benefit customers.

    Clarity of thought, excellent communication, and articulation skills.

    Prior experience working in the consulting space in retail / FMCG in emerging markets would be a significant advantage.

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    Key Account Manager • India