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Front Office Manager

Front Office Manager

The Grand HotelsRepublic Of India, IN
30+ days ago
Job description

Front Office Manager — The Grand Hotels, Kanyakumari

Company

  • We redefine luxury hospitality with world-class stays, fine dining, and elegant venues.
  • From grand banquet halls to open-air spaces, we create unforgettable events and celebrations.

Role (Full-time, On-site)

  • Lead Front Office, Concierge, Bell Desk, and Transport operations.
  • Ensure smooth arrivals / departures, VIP handling, and lobby experience.
  • Coordinate room status with Housekeeping;

    • prioritize rush / early check-ins.

  • Oversee reservations, OTA coordination, upselling, and rate adherence.
  • Manage cash handling, billing accuracy, and night audit oversight.
  • Train, roster, and mentor the front-office team;

    • maintain SOPs.

  • Handle guest feedback / escalations and drive service recovery.
  • Track KPIs (GSS, upsell, wait time, audit scores) and submit reports.
  • Use PMS / POS tools for allocation, forecasting, and MIS.

    • Qualifications

  • Proven experience as Front Office Manager / Assistant Manager.
  • Strong leadership, communication, and conflict-resolution skills.
  • Hands-on with PMS / reservations and basic revenue concepts.
  • Knowledge of cashiering, night audit, and compliance standards.
  • Degree / Diploma in Hospitality (preferred).
  • English fluency;

    • Tamil / local language anadvantage.

  • Flexibility for shifts / weekends / holidays.
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    Front Office Manager • Republic Of India, IN

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