Talent.com
Front Office Team Lead

Front Office Team Lead

Grand Hotel (Bombay) Pvt. Ltd.Republic Of India, IN
19 hours ago
Job description

Company Description

Established by the founder Mr. Shapurji Sorabji, Grand Hotel (Bombay) Pvt. Ltd. opened its flagship property, the Grand Hotel in Mumbai in 1922. Designed by George Wittet, the hotel is a historical landmark in Mumbai. The company also operates the Valley View Grand Resort in Panhala, offering breathtaking views and unique experiences for guests.

Role Description

This is a full-time on-site role for an Assistant Front Office Manager located in South Mumbai. The Assistant Front Office Manager will be responsible for office administration, maintaining customer satisfaction, managing front office operations, and ensuring effective communication with guests.

Qualifications

  • Office Administration and Front Office management skills
  • Customer Satisfaction and Customer Service expertise
  • Strong communication skills
  • Ability to multitask and prioritize tasks efficiently
  • Experience in the hospitality industry is a plus
  • Bachelor's degree in Hospitality Management or related field

Job Summary

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others;
  • advocates sound financial / business decision making;
  • demonstrates honesty / integrity;

    • leads by example.

  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
  • Ensures employee recognition is taking place on all shifts.
  • Establishes and maintains open, collaborative relationships with employees.

    • Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Strives to improve service performance.
  • Collaborates with the Front Office Manager on ways to continually improve departmental service.
  • Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
  • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

    • Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Sets a positive example for guest relations.
  • Displays outstanding hospitality skills.
  • Empowers employees to provide excellent customer service.
  • Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
  • Provides feedback to employees based on observation of service behaviors.
  • Handles guest problems and complaints effectively.
  • Interacts with guests to obtain feedback on product quality and service levels.

    • Managing Projects and Policies

  • Implements the customer recognition / service program, communicating and ensuring the process.
  • Ensures compliance with all Front Office policies, standards and procedures.
  • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

    • Additional Responsibilities

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Analyses information and evaluating results to choose the best solution and solve problems.
  • Informs and / or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Functions in place of the Front Office Manager in his / her absence.
  • Communicates critical information from pre- and post-convention meetings to the Front Office staff.
  • Participates in department meetings.
    • Create a job alert for this search

    Front Office • Republic Of India, IN

    Related jobs
    • Promoted
    Operations Team Lead

    Operations Team Lead

    TPJaipur, Republic Of India, IN
    Candidate should have international exposure with team handling experience.Be responsible for the teams overall performance. Ensure timely and effective completion of assigned tasks.Resolve queries ...Show moreLast updated: 30+ days ago
    • Promoted
    Recruitment Team Lead

    Recruitment Team Lead

    Innovative Techhub Pvt. Ltd.Pune, Republic Of India, IN
    Lead, mentor, and manage a team of ~10 TA recruiters, ensuring high performance and productivity.Develop and execute effective talent acquisition strategies to meet hiring demands within IT service...Show moreLast updated: 2 days ago
    • Promoted
    Recruitment Team Lead

    Recruitment Team Lead

    ExasoftNagpur, Maharashtra, India
    Recruitment Team Lead Responsibilities : Review and assess CVs and candidate applications against job specifications.Assess the CVs shared by recruiters, and shortlist qualified candidates to be s...Show moreLast updated: 4 days ago
    • Promoted
    Team Lead - Helpdesk

    Team Lead - Helpdesk

    SakonPune, Republic Of India, IN
    Lead, mentor, and motivate the Helpdesk team to achieve high performance and maintain a positive work environment.Conduct regular one-on-one meetings, performance reviews, and team meetings to addr...Show moreLast updated: 24 days ago
    • Promoted
    Front Desk & Office Manager

    Front Desk & Office Manager

    Artha GroupRepublic Of India, IN
    Artha Group is a high-performance investment house managing over ₹1,250 crores across multiple fund platforms—including Artha Venture Fund, Artha Continuum Fund, and Artha Select Fund.With a global...Show moreLast updated: 30+ days ago
    • Promoted
    Duty Manager - Front Office

    Duty Manager - Front Office

    Park Hyatt ChennaiChennai, Republic Of India, IN
    The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers. You will be responsible to assist with t...Show moreLast updated: 5 days ago
    • Promoted
    Client Service Team Lead

    Client Service Team Lead

    ConfidentialIndia
    At Frontier, we help companies grow full-time, cross-functional teams abroad.We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different U...Show moreLast updated: 4 days ago
    • Promoted
    Team Lead KPO

    Team Lead KPO

    ConfidentialIndia
    A Team Lead Ops is responsible for ensuring that solutions and services are delivered to customers and stakeholders on time and in line with the SLA company policies and controls Provide direction ...Show moreLast updated: 2 days ago
    • Promoted
    Sales Team Lead

    Sales Team Lead

    LivspaceRepublic Of India, IN
    In the role of a Business Manager - Sales, you will be required to own the sales funnel & drive sales closure.You will need to achieve sales target on projects month on month through a team of 6 to...Show moreLast updated: 30+ days ago
    • Promoted
    Front Office Staff

    Front Office Staff

    ConfidentialIndia
    We suggest you enter details here.This is a full-time, on-site role for a Front Office Staff member at HEAVEN HOSPITALITY LLC, located in Gujarat, India. Responsibilities include welcoming guests, m...Show moreLast updated: 2 days ago
    • Promoted
    Team Lead

    Team Lead

    Valkyrie People ConsultingNagpur, IN
    Valkyrie People Consulting is a premier talent solutions partner, trusted by leading organizations across industries for high-impact hiring. We specialize in executive search, recruitment process ou...Show moreLast updated: 30+ days ago
    • Promoted
    Front Office & Hospitality Lead

    Front Office & Hospitality Lead

    Rizza LifeRepublic Of India, IN
    Community Host (Front Office Executive).Dextrus - A Leading Premium Co-working Space.Mumbai, India | Full-Time (On-Site). Dextrus is a design-led coworking and workspace brand built around one belie...Show moreLast updated: 1 day ago
    • Promoted
    Team Lead - Orm

    Team Lead - Orm

    Hexaware TechnologiesRepublic Of India, IN
    Team Lead - Online Reputation Management (ORM).The Team Lead will be responsible for overseeing a team dedicated to managing social media and email communications, focusing on Online Reputation Man...Show moreLast updated: 5 days ago
    • Promoted
    Front Line Leader – Assistant Manager

    Front Line Leader – Assistant Manager

    ADPPune, Republic Of India, IN
    Front Line Leader – Assistant Manager (G3L1) – External.To lead a team of 12-15 associates that support an international voice / chat process within ADP. The role entails responsibility for managing t...Show moreLast updated: 25 days ago
    • Promoted
    Sales Team Lead

    Sales Team Lead

    Grexa AIRepublic Of India, IN
    Grexa AI is a venture-backed startup on a mission to build the.Marketing AI Platform for small businesses.Real Revenue by automating and optimizing digital marketing. Founded by 4 seasoned IIT alumn...Show moreLast updated: 30+ days ago
    • Promoted
    Office and Guest Experience Lead

    Office and Guest Experience Lead

    Artha GroupRepublic Of India, IN
    Artha Group is a high-performance investment house managing over ₹1,250 crores across multiple fund platforms—including Artha Venture Fund, Artha Continuum Fund, and Artha Select Fund.With a global...Show moreLast updated: 30+ days ago
    • Promoted
    Hospitality Front Office Lead

    Hospitality Front Office Lead

    The Grand HotelsRepublic Of India, IN
    Front Office Manager — The Grand Hotels, Kanyakumari.We redefine luxury hospitality with world-class stays, fine dining, and elegant venues. From grand banquet halls to open-air spaces, we create un...Show moreLast updated: 30+ days ago
    • Promoted
    Technical Team Lead

    Technical Team Lead

    TrueinPune, Republic Of India, IN
    Job Title : Engineering Manager.Truein is a fast-growing B2B SaaS company offering Attendance and Workforce Management solutions for contractual and distributed teams. With 500+ customers worldwide, ...Show moreLast updated: 15 days ago