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15h Left : Relationship Manager

15h Left : Relationship Manager

upGrad RekrutMumbai, Maharashtra, India
11 hours ago
Job description

About the Company

Relationship manager builds and maintains strong, positive connections with clients, acting as a crucial link between the company and its customers. They focus on understanding client needs, providing tailored solutions, and ensuring overall satisfaction to foster long-term partnerships and drive business growth.

About the Role

Responsibilities

  • Building and Maintaining Relationships : The core of the role is establishing and nurturing trust with clients, often through regular communication and personalized interactions.
  • Understanding Client Needs : Relationship managers actively listen to clients, identify their needs, and understand their goals to offer appropriate solutions and services.
  • Providing Solutions and Support : They offer guidance, advice, and support to clients, addressing their inquiries and resolving any issues or concerns.
  • Identifying Opportunities : Relationship managers look for ways to expand business with existing clients, such as through cross-selling or upselling, and also explore potential new business opportunities.
  • Collaborating Across Departments : They work with various teams within the company, such as sales, marketing, and customer service, to ensure a consistent and positive client experience.
  • Ensuring Customer Satisfaction : A key objective is to ensure clients are happy with the company's products and services, leading to increased customer retention and loyalty.
  • Monitoring and Reporting : Relationship managers track their performance, monitor sales data, and report on their activities to management.

Qualifications

Education details

Required Skills

  • Communication Skills : Excellent verbal and written communication is crucial for interacting with clients and colleagues.
  • Problem-Solving Skills : The ability to analyze issues, find solutions, and resolve client concerns is essential.
  • Interpersonal Skills : Building rapport, establishing trust, and maintaining positive relationships are fundamental to the role.
  • Sales and Negotiation Skills : Relationship managers may be involved in sales activities, requiring the ability to negotiate and close deals.
  • Product Knowledge : A strong understanding of the company's products and services is necessary to provide informed advice to clients.
  • Preferred Skills

    Preferred skills details

    Pay range and compensation package

    Pay range or salary or compensation details

    Equal Opportunity Statement

    Include a statement on commitment to diversity and inclusivity.

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    Relationship Manager • Mumbai, Maharashtra, India

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