IT Manager

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Our mission is to continuously improve our IT systems and services, support the business and strive to create and innovate with technology.

As an IT Manager your role is to help coordinate the daily IT operations within the local office. By working closely with a team of IT Specialists and Senior IT Specialists, the IT Manager proactively oversees local IT projects, provide solutions to issues, and manages local stakeholder relationships alongside the IT Director to ensure the team is delivering a high level of customer care to all stakeholders. This includes, but is not limited to, user support, computer setup, maintenance and service, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs in BCG offices.

You report directly to the IT Service Director and can perform successfully in a fast-paced, high-performing, service-oriented environment. You interpret rules and guidelines flexibly to enrich the business and in keeping with BCG's values and culture.

Key responsibilities :

• . Leading the IT service operation in the offices within your remit
• . Supporting the BCG user community by adhering to best practises while on-site in BCG offices, at client locations and at special events e.g. executive speeches, press conferences, offsite meetings etc
• . Lead and govern in preparing and deploying laptops for staff, including all required user profile configuration and data migration as well as maintain configurations of computer systems according to established BCG requirements
• . Oversee local office IT asset maintenance, ensuring all assets are accurately tracked and managed throughout their lifecycle - including timely servicing, repairs, and end-of-life processing. Implement strong control measures to ensure asset visibility and accountability at all times.
• . Risk management and vulnerability controls with respect to assets, accounts & access management, and network
• . Provide proactive support for onsite AV resources and ensure training is provided to the BCG user community where necessary
• . Manage and coach all direct reports with regular check-ins to ensure performance is of a high standard, opportunities for professional growth is discussed, as well as providing timely and honest feedback when required
• . Lead on projects in an operational capacity for both global and local initiatives
• . Coordinate the completion and resolution of all tickets through the IT service management ticketing system as well as regular checks to ensure agreed SLA's and KPI's are being met
• . Assist with managing the analysis on operational KPIs to facilitate communication and improve quality and performance
• . Manage the financial aspects of the IT services department, which includes budget management, capital expenditure (CapEx) planning, and cost control & optimization
• . Delivering regular updates to the IT Director highlighting the team's activity, pressure points and upcoming activities
• . Providing mentorship, guidance and feedback to junior team members and provide input on performance of team members to the IT Director
• . Maintaining effective and continuous communication with all senior stakeholders by understanding the unique needs, expectations, and concerns, and integrating feedback from stakeholders to improve project outcomes and ensure alignment with business objectives.

What You'll Bring

Essential

Desirable

WORKING ENVIRONMENT

Additional info

YOU'RE GOOD AT

Key strengths and attributes needed to succeed in the role :

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

BCG is an E - Verify Employer. for more information on E-Verify.