Lead Dynamics 365 Techno-Functional Consultant

Were Hiring : Lead Dynamics 365 Techno-Functional Consultant

Locations : Chennai | Bangalore | Hyderabad

Experience : 8+ Years

Only Immediate Joiners

Are you a Dynamics 365 expert with strong techno-functional skills across Sales, Customer Service, Marketing, and Contact Centre modules? Were looking for a senior professional / lead to drive end-to-end implementations and cross-functional delivery.

Role Overview :

We are seeking a seasoned Microsoft Dynamics 365 Consultant with deep expertise across Sales, Customer Service, Contact Center, and Marketing modules.

This role requires a hybrid of functional and technical capabilities to lead customization, configuration, and implementation efforts aligned with business goals and user needs.

Key Responsibilities :

• Lead implementation and enhancement of Dynamics 365 modules : Sales, Customer Service, Marketing (Customer Insights), and Contact Center
• Design and configure OOB features via PowerApps
• Develop solutions using Power Automate, C#, JavaScript
• Configure IVRs, chatbots, queues, and omnichannel capabilities
• Collaborate with dev, QA, and business teams
• Integrate with tools like Outlook, SharePoint, Teams
• Leverage AI tools like Copilot, sentiment analysis, and reporting

Required Skills & Experience :

(ref : hirist.tech)