Agris / SSIS Application Support Engineer

Detailed JD :

• Prod Support experience is must. Should have ~5-8 years of overall experience.
• Need more experience in SSIS skills , should be able to check SOP's and analyze / resolve any job failures. Check error messages and packages and resolve.
• Interacts with client stakeholders
• Able to fix low to complex defects and resolve performance problems
• Updates and enriches the knowledge error database KEDB Resolves functional technical tickets based on existing knowledge base
• Performs root cause analysis for complex issues and implements resolution in a timely manner
• Has ability to analyze legacy applications and creates technical design document for application rationalization
• Coordinates with product vendors for any defect in the product
• Performs patch upgrades or installations for new releases, should provide on call support for ensuring business continuity during out of office hours if needed.
• Independently performs application support and maintenance for a particular area or function
• Ensures compliance with customer internal ITIL processes and policies in day today activities and addresses compliance gaps systemically across the entire set of in scope applications
• Effective communication and ability to work with cross-functional teams