Strategic Client Relationship Manager

About the Position :

We are looking to hire a highly motivated, well-spoken Strategic Accounts Manager who can help EasyEcom in key account management and customer retention. As a Strategic Accounts Manager, your daily job would involve developing relationships with clients and ensuring their expectations are being met.

About EasyEcom :

EasyEcom is an industry-leading omnichannel inventory management and reconciliation solution for eCommerce businesses and multichannel retailers like Epigamia, Mondelez International, My Glamm, Borosil, Prestige, etc. We are persistently growing, from a few hundred clients to over 2000+ global clients, a handful of dedicated team members to a 160+ member-strong team, and being VC funded, we are continuing to expand over and beyond!

Roles & Responsibilities :

• Developing effective work relationships with key clients based on mutual trust and respect.
• Developing & implementing strategic plans to manage and grow accounts.
• Resolving key clients' issues and complaints promptly
• Understanding the business needs of key accounts and providing them with an effective solution.
• Managing communication between the key accounts and internal teams (Support Team, Sales Team, Tech Team) to develop solutions.
• Identifying opportunities for improvement and proposing new tools & processes.
• Developing & maintaining excellent knowledge & understanding of business, offerings, competitors & industry.

Requirements :