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Client Relationship Manager

Client Relationship Manager

OrbitShift.AIBengaluru, Republic Of India, IN
30+ days ago
Job description

Must be comfortable working late hours, as the main geography is the USA.

About OrbitShift

OrbitShift is an AI-led SaaS Product transforming enterprise consultative technology sales. With a top-notch team of leaders from Amazon, McKinsey, IIT, IIM and Stanford, we’ve raised $8.5M from marquee investors like PeakXV (Sequoia Surge). and Stellaris Venture Partners. We’re currently expanding our teams across India & USA.

About the role

We’re looking for a rockstar Account Management professional looking to join a dynamic, fast-paced environment, work closely with cross-functional teams, carrying 7+ years experience of handling big-ticket enterprise clients in US and Europe geographies.

Requirements (Skills & Qualifications)

Experience & Education

  • An MBA from a top Institute
  • 7+ years of experience in account management, client success, or business development
  • Proven track record of managing key client accounts and meeting / exceeding revenue or retention goals

Core Competencies

  • Strong relationship-building and interpersonal skills;

    • able to engage with senior stakeholders

  • Excellent written and verbal communication, with the ability to present complex ideas clearly
  • Strategic thinking with the ability to identify growth opportunities within existing accounts
  • Strong negotiation and problem-solving abilities
  • Data-driven mindset : ability to leverage basic tools to perform data analysis
  • High emotional intelligence and ability to handle challenging client situations with diplomacy
  • Organized, detail-oriented, and capable of managing multiple accounts simultaneously
  • Understanding of the industry, market trends, and client business models

    • Personal Attributes

  • Proactive and self-motivated with a strong sense of ownership
  • Customer-first mentality with a focus on long-term relationships
  • Team player who can collaborate across sales, marketing, operations, and product teams.
  • Resilient under pressure and adaptable to changing priorities

    • Responsibilities (Key Duties)

    Client Relationship Management

  • Serve as the primary point of contact for assigned clients, ensuring their needs are met and expectations exceeded
  • Develop a deep understanding of each client’s business, industry, and strategic goals
  • Build long-term relationships to increase client loyalty and retention
  • Coordinate with internal teams (product, operations, support) to deliver client satisfaction on time and within scope
  • Escalate and resolve issues quickly to maintain trust
  • Launch digital and offline marketing campaigns to build trust amongst the captive user base

    • Account Growth & Revenue

  • Identify upsell, cross-sell, and renewal opportunities within existing accounts
  • Develop account plans and growth strategies to achieve revenue targets
  • Collaborate with sales teams to close expansion deals

    • Performance Tracking & Reporting

  • Track key account metrics such as adoption, usage, engagement, and satisfaction.
  • Prepare regular reports and conduct review meetings with clients to demonstrate value
  • Use data and feedback to suggest improvements in service delivery.

    • Strategic Advisory

  • Act as a trusted advisor, bringing industry insights and best practices to help clients achieve their goals.
  • Anticipate client needs and proactively offer solutions or recommendations.

    • Internal Collaboration

  • Share client feedback with product and leadership teams to influence roadmap decisions.
  • Coordinate with marketing for case studies, testimonials, or joint initiatives.

    • Why choose OrbitShift

  • We’re a lean team with a flat hierarchy
  • Now is the best time to join as we’ve already cracked the code on a product that customers love, but are early-stage enough offering unparalleled learning opportunities
  • High ownership & transparency
  • Fast-tracked growth and career progression
  • You get to build for and sell to an international enterprise customer base
  • Remote work setup & flexible work hours
  • Competitive salary & equity
  • Health Insurance for employees & their families
  • OrbitShift is an equal-opportunity employer. Candidates will not be discriminated against based on race, ethnicity, color, religion, caste, sex, gender identity, sexual orientation, national origin, veteran, or disability status.
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