Lead Digital Workplace

Department : Digital

Location : Gurgaon

Work Mode : On-site

Job Summary

Leads / Manages DWP Messaging vertical with 12+ yrs of experience ensuring professionalism and responsiveness, and that the right skillsets are in place. Identify areas of focus and techniques to improve service quality and reduce the overall number of tickets. Identify opportunities to optimize & automate environment. Establish strong working relationships across the business and within IT. Help the other IT teams identify opportunities to improve their service and reliability of systems. Establish and document policies and procedures relevant to the function. This Person will be responsible for leading / managing the Intune vertical.

Key Responsibilities

• Design and Implementation : Design, implement, and maintain Microsoft Exchange environments, ensuring high availability, performance, and security.
• System Administration : Administer and maintain messaging systems, including Microsoft Exchange, SMTP, and collaboration tools.
• Troubleshooting : Troubleshoot complex messaging issues, conduct root cause analysis, and implement solutions.
• Security and Compliance : Implement security best practices, configure role-based access control, and ensure compliance with industry standards.
• Collaboration : Collaborate with cross-functional teams to integrate messaging solutions with other enterprise applications and services.

Required Skills / Must-Have

Nice-to-Have / Preferred Skills

Skills Required

Microsoft 365, Microsoft Exchange, Active Directory, Dns, Network Protocols, Office 365, Powershell Scripting