SAP Basis Team Lead

Role Overview :

We are seeking an experienced SAP Basis Lead Consultant to take ownership of Basis AMS Service delivery across a complex SAP landscape for multiple customers. The candidate needs to possess strong SAP Basis expertise, excellent communication skills and extensive experience of working on SAP landscape

Key Responsibilities :

• Lead application monitoring & support services for the global customers across SAP environments including ECC 6.0, S / 4HANA, CRM, SCM, BW / 4HANA
• Acts as a First point of escalation for the customer in case of any issues or challenges from a technical delivery point of view
• Versatile in handing complex and difficult customer discussions and interactions; aware of the escalation process in service execution
• Ensure on-time delivery of all work items, aligned to defined & agreed SLAs; Always assure process adherence and compliance by the team
• Prepare the Service Performance Reports (Monthly), Issue Tracker & Open Items (Weekly), and Continuous Improvement Reports (Monthly) for the customer
• Collaboration & coordination with customer and SAP Internal teams to drive agile resolution of critical issues
• Sound understanding of SAP Cloud ALM, Focused Run (FRUN), and ITSM ticketing tools to manage incidents and service delivery
• Drive continuous improvement in process or service delivery and driving adoption of AI based automation
• Provide Customer pulse, publish SLA & KPI reports and provide performance insights to leadership and stakeholders
• A Guide or mentor to the delivery team from technical basis perspective – Basis, Security and Data Growth areas
• Manages the team across shifts ensuring seamless handovers without any process breakdowns
• Promptly highlight identified risks for service delivery and governance along with risk response strategies

Technical & Functional Skills :

Soft Skills :

Qualifications :