IT Support Associate - Level IV

Description

The IT Support Associate – Level IV works independently to provide advanced operational support across IT systems and services, ensuring high availability, efficiency, and accuracy for end users. This role includes mentoring junior associates, managing vendor relationships, and driving continuous improvement initiatives. The associate will collaborate across teams and regions to deliver seamless IT support and project execution.

Key Responsibilities HOS (Printing Services)

• Manage HOS operations for IMAC (Install, Move, Add, Change) by coordinating with business stakeholders.
• Ensure SLA performance remains consistently above 90% by working closely with suppliers.
• Lead and manage projects, ensuring adherence to timelines and deliverables.
• Maintain strong supplier relationships through regular engagement.
• Represent the region in Global Service Operations (GSO) meetings and forums.

End User Computing (EUC)

General IT Support

Responsibilities

Skills and Experience

Core Competencies

Qualifications

Qualifications

Job Systems / Information Technology

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID 2420261

Relocation Package No

Skills Required

It Support, Microsoft Office Suite