Customer Success Representative

🚀 We’re Hiring : Customer Service Associate : CRM

📍 Location : Turbhe, Navi Mumbai

💼 Experience : Minimum 6 months to 2 years (Freshers not eligible )

💰 Salary : ₹20,000 – ₹30,000 per month

🕘 Type : Full-Time | On-site

About the Company :

Nap Chief is a premium kids' lifestyle brand focused on creating lasting family memories through fashion-forward designs. As we scale, we’re looking for a highly organized and proactive Customer Relationship Associate (CRA) to support our leadership team and ensure exceptional customer engagement.

🧩 Role Overview :

As a Customer Relationship Associate , you will play a key role in ensuring smooth, efficient, and engaging interactions with our customers. You will be the first point of contact and will drive customer satisfaction at every stage of the journey.

🔧 Key Responsibilities :

• Execute and monitor WhatsApp CRM campaigns using Interakt
• Manage and segment customer data for personalized communication
• Track campaign performance (open rates, responses, conversions) and prepare reports
• Coordinate with Sales, Marketing, and Support teams
• Respond to customer queries via Interakt’s shared inbox
• Assist in building automated customer engagement workflows
• Ensure accurate, clean CRM data and timely follow-ups

✅ Requirements :

🌟 Why Work With Nap Chief?

📩 How to Apply :

Send your resume to iram@napchief.com or directly apply here.

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