Customer Success Manager

ClassMonitor

About the Company

Founded in 2016, ClassMonitor is an Ed-tech focused on creating interactive kit-based programs that ensure rich, engaged learning, seamlessly blending traditional approaches with new research-based pedagogical practices. ClassMonitor creates learning products for young learners between the ages of 0 - 8 years. ClassMonitor has a customer base in more than 700 cities in India and 20 other countries. (www.Classmonitor.Com)

We are looking for enthusiastic and result-oriented CRM Managers to generate sales and also work with Team Leads and executives to increase the revenue of the company.

A successful CRM Manager must be friendly, persuasive and must possess good communication and team management skills. You must be able to understand the customer’s requirements in a short time and present solutions that meet their needs.

Salary - Up to 35k in hand plus performance-based incentives

Location - Indore (M.P.)

Immediate Joiners Preferred

Responsibilities

• Reach out to people using a given lead.
• Answer incoming calls from prospective customers.
• Use scripts to provide information about the product’s features, prices, etc. and present their benefits.
• Ask pertinent questions to understand the customer’s requirements.
• Persuade the customer to buy by demonstrating how our products meet their needs.
• Record the customer’s personal information accurately in a computer system.
• Go the “extra mile” to meet sales quota and facilitate future sales.
• Keep records of calls and sales, and record useful information.

Requirements