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Energy Exemplar - Manager - Customer Success

Energy Exemplar - Manager - Customer Success

ENERGY EXEMPLAR INDIA PRIVATE LIMITEDRemote, India
2 days ago
Job type
  • Remote
Job description

Description :

Key Stakeholder Relationships

This position works closely and collaborate with all Energy Exemplar staff but in particular :

  • VP Sales (Regional)
  • VP Sales (Global)
  • Solution Engineering (Regional)
  • Potential Clients
  • Existing Clients
  • Marketing

Key Accountabilities and Duties :

  • Establish and maintain professional relationships with existing customers.
  • Proactively assess, clarify and validate customer needs on an ongoing basis.
  • Achieve a minimum of two customer testimonial agreements per quarter.
  • Achieve set target of number of face-to-face customer visits per quarter.
  • Achieve 95% retention rate in line with company targets.
  • Proactively contact customers to maintain a consistent high level of support.
  • Identify new business opportunities to upsell products and encourage training for existing customers and users of PLEXOS.
  • Broadcast PLEXOS related news to global clients as directed by Marketing.
  • Actively communicate market trends and customer requirements with the development team.
  • Maintain up-to-date database of PLEXOS users and account related contacts.
  • Work collaboratively with support and finance teams to ensure smooth license renewals.
  • Communication to customers of PLEXOS releases.
  • Undertaking surveys and analysis of existing clients and reporting to Marketing.
  • Formulation of quotations and contract addendums for existing clients.
  • Assist in the promotion and organization of User Group Meetings.
  • Work with Marketing to promote and organize online workshops and webinars.
  • Achieve the assigned quota for upsell and 7% renewal target of named accounts.
  • Maintain a high level of power market knowledge, news, trends and developments including but no limited to the daily NEMSIGHT analysis.

    • Candidate Requirements :

    Skills, Knowledge and Experience :

  • Strong interpersonal presence and skills - demonstrated ability to build rapport
  • Proficient with corporate productivity and web presentation tools
  • Excellent verbal and written communications skills
  • Strong listening and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Self-driven, results-orientated with a positive outlook and a focus on quality
  • Advanced knowledge of standard Microsoft programs Word, Excel, PowerPoint
  • Ability to manage multiple competing priorities
  • Sense of urgency for goal achievement
  • Strong desire for personal and career advancement
  • Support internal and external events from Energy Exemplar that includes speakers and attendees invitations.
  • Proficiency in Salesforce to create, maintain, update all opportunities including upsell, renewals, trainings, implementation projects.
  • Create and maintain the top 5 business account plans in the set of accounts allocated.
  • Knowledge of cloud and SaaS solution in the energy 10 Years experience in an account management role
  • High level of numeracy, computer and web literacy
  • Tertiary Qualification in Marketing or similar degree
  • Energy and / or software background is desirable but not compulsory
  • Experience and knowledge in Australian NEM and APAC region
  • Experience with PLEXOS or similar power systems software
  • Knowledge of technical software for data analysis, consulting and project experience
  • Fluent in written and spoken English; an additional language is a strong bonus.
  • Self-going can do attitude not afraid to step in when needed.
  • Significant and documented working experience within the software and technology industry preferably with large platform and technology companies

    • (ref : iimjobs.com)

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    Manager • Remote, India