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Account Director in Ed tech domain (K12) with 12+ Years Experience
ConfidentialMumbai, India9 days ago
Job descriptionDesign impactful, cross-functional solutions tailored to customer challenges. Offer proactive business insights that strengthen the customer's market position. Drive revenue expansion and maintain margins through account mining and opportunity creation. Oversee execution, track project health, and ensure seamless delivery in coordination with operations. Build and maintain trust across all customer levels—from operational stakeholders to the C-suite. Map and manage key relationships to strengthen engagement and expand influence. Inspire and align internal teams (without direct authority) through clear direction and collaboration. Balance internal coordination and external engagement to maximize value creation. Deepen and expand customer relationships across key accounts. Collaborate with sales to unlock new revenue streams. Partner with delivery to ensure customer satisfaction. Achieve defined growth targets within assigned verticals. Key team changes impacting delivery. Leadership changes within client organizations. Major client feedback—positive or negative. Significant delivery issues or project delays. Resource gaps threatening timelines. Exit of critical internal delivery team members. Relationship Building Marketing Account Management Business Development Customer Retention Business-to-Business (B2B) Sales Management Strategic Public Relations Planning Matrixgold Customer Relationship Management (CRM) Client Relations
We have an urgent requirement for Key Account Manager
Total years of Experience - 12-15 years
Market understanding - US Market (With K12)
Domain - Ed -Tech
Location - Mumbai / Chennai
Core Responsibilities :
Customer Insight & Foresight
- Anticipate evolving customer needs and translate insights into internal strategies.
Solution Ownership
Strategic Influence
Account Growth & Profitability
Delivery Governance
Relationship Leadership
Contact Matrix Management
Cross-Functional Alignment
Time & Priority Management
Key Accountabilities
Consult For
Inform For
Mandatory Skills
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Skills Required
Sales Management, Relationship Building, Account Management, Client Relations, Customer Retention, Business Development, Marketing
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Account Director • Mumbai, India
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