Key Account Manager E-Commerce

Job Brief

As a Key Account Manager, you will serve as the primary point of contact for designated key accounts, developing and executing strategic account plans to achieve sales targets and foster long-term partnerships. Your role involves understanding customer requirements, coordinating with internal teams, and delivering exceptional customer service.

Responsibilities :

Develop and maintain strong relationships with key clients or customers, serving as their primary point of contact within the organization.

Understand the needs, objectives, and challenges of key accounts, and develop customized solutions to address their requirements.

Collaborate with internal teams, including sales, marketing, product development, and customer support, to deliver value-added services and solutions to key accounts.

Develop and implement strategic account plans to achieve sales targets, revenue growth, and profitability objectives.

Conduct regular meetings and communications with key accounts to review performance, address concerns, and identify opportunities for collaboration and expansion.

Negotiate contracts, pricing, and terms with key accounts, ensuring alignment with organizational goals and policies.

Monitor market trends, competitive activities, and industry developments related to key accounts, and adjust strategies accordingly.

Provide timely and accurate reporting on key account performance, sales forecasts, and market insights to management and internal stakeholders.

Identify and pursue opportunities for upselling, cross-selling, and expanding the scope of services or products offered to key accounts.

Resolve issues and conflicts with key accounts in a timely and effective manner, ensuring customer satisfaction and retention.

Stay updated on industry best practices, emerging technologies, and customer trends to maintain a competitive edge in the market.

Participate in industry events, conferences, and networking activities to promote the organization and build relationships with key stakeholders.

Provide feedback and input to internal teams on product enhancements, marketing strategies, and customer requirements based on insights from key accounts.

Foster a culture of customer-centricity, professionalism, and excellence within the organization.

Qualifications

Masters degree in Business, Marketing, or related field.

Minimum of 2-3 years of experience in account management, preferably within the e-commerce sector.

Proven track record of meeting or exceeding sales targets.

Strong understanding of e-commerce platforms and digital marketing.

Excellent communication and negotiation skills.

Ability to analyze data and develop strategic insights.

Strong organizational and multitasking abilities.