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AM - Customer Success (Gurugaon, Bangalore, Mumbai)
SnaphuntBengaluru, Karnataka, India11 hours ago
Job descriptionDevelop an intimate understanding of your customers’ businesses Develop a network of champions within each account through education, coaching and strong influencing skills Represent to our customers as a trusted advisor, advocate and marketing thought leader / subject-matter-expert and help them in creating marketing strategy & user lifecycle journey Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals Be an expert on trends and best practices for digital marketing and analytics Enlighten our customers with insights garnered from their own data and industry trends Ensure customers get maximum value from customer engagement by leveraging full platform functionality Handle customer concerns with confidence, putting them at ease Generate Case Studies, Testimonials & PR from customers opportunities Learn best of the marketing technologies and concepts Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts Represent on behalf of customers / company at different forums / webinars MBA in Marketing is a plus 5+ years of experience in digital marketing, CRM or Customer Success (Ideal) Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired Ability to work with cross-functional teams Strong project management and time management skills Ability to identify and implement process improvements Strong problem-solving skills – diagnosis, root-cause assessment, option evaluation and resolution Ability to communicate clearly and strategically with clients, team members, and the marketplace Ability to respond quickly to critical issues and roadblock Good communication skills (Written / Oral) Excellent presentation skills
The Offer
- Opportunity to make a positive impact
- Opportunity within a company with a solid track record of performance
- Work alongside & learn from best in class talent
The Job
Role & Responsibilities
The Profile
Qualifications
The Employer
Our client is first and leading AI / ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention.
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Mumbai Bangalore • Bengaluru, Karnataka, India
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