Product Support Engineer

Role expectations :

• Installation and configuration of Linux & Packages.
• To troubleshoot L0, L1 and L2 issues associated with the product, which could not be resolved by the local IT team at the center.
• Knowledge of Telephony ( PRI and VOIP )
• Experience in handling Call Centers.
• To resolve the client's queries regarding product Setup or product Features or product Components.
• Engineers will be responsible for overall setup stability and maintenance of the Ameyo Setup at the center.
• To provide Training to the local IT or operations team if required.
• For monitoring the Ameyo Setup and ensuring smooth operations.
• Daily reporting about progress, non compliance.
• To understand the service requirement from the customer and pass the same to the backend team for further action.
• Engineer will be responsible for daily backup and cleanup operations and the same will need to be carried out by the local team
• Will coordinate with central NOC whenever required and for L3 issues to resolve the same

Skills and Experience :

Skills Required

Troubleshooting, Reporting, Lan