Product Support Engineer

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The team

The Digital Excellence Centre is responsible for building products and platforms for Deloitte India that focuses on providing extraordinary customer experience by putting design thinking with trailblazing technology in the center of what they do. The diverse team consists of subject matter experts, technology specialists, quality engineers, user experience researchers & designers, data scientists and product managers

Your work profile

As a Product Support Engineer in our DEC Team, you’ll be a detail-oriented and customer-focused Product Support Engineer (L1 / L2) to provide technical assistance and resolve product-related issues for our business teams / customers. This role involves responding to support requests, diagnosing software problems, guiding users through solutions and escalating complex issues to asset teams when necessary..

Key Responsibilities :

• Act as the first point of contact for product-related support inquiries (L1).
• Troubleshoot and resolve moderately complex technical issues (L2), including software configurations, system performance and connectivity problems.
• Work closely with customers via email, chat and phone to ensure timely resolution of issues.
• Document known issues, troubleshooting steps and solutions in the knowledge base.
• Collaborate with product, QA and engineering teams for escalations and bug fixes.
• Monitor support SLAs and ensure compliance with response / resolution times.

Desired qualifications

Location and way of working

Your role as a Support Engineer

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Executive across our organization must strive to be :

How you’ll grow

Connect for impact

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report .

Empower to lead

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Drive your career

At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.

Everyone’s welcome… entrust your happiness to us

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Interview tips

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