Product Support Engineer with 2+ Years of Experience

Company Description

expEDIum is a trusted, HIPAA-compliant Healthcare IT solutions provider committed to improving healthcare management with high-quality solutions. Serving over 3,000 providers nationwide, expEDIum supports clinics, hospitals, and multi-specialty practices across the United States. Our versatile platform is designed to boost efficiency and provide dependable support for a wide range of medical practices. Key solutions include expEDIum Medical Billing Software, expEDIum RCM, expEDIum Office EHR, and expEDIum InstaPay. For more information, visit www.expedium.net or call us at (786) 646-0099.

Role Description

This is a full-time, on-site role for a Product Support Engineer located in Bengaluru. The Product Support Engineer will be responsible for providing product support, customer support, and technical support to clients. This includes troubleshooting issues, analyzing problems, and resolving technical challenges. The engineer will work closely with other teams to ensure client satisfaction and effective problem resolution.

Qualifications

• Experience in Product Support and Customer Support
• Strong Technical Support and Troubleshooting skills
• Excellent Analytical Skills
• Excellent communication and interpersonal skills
• Ability to work on-site in Bengaluru
• 2+ years of experience in a similar role
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Experience in the healthcare industry is a plus

Skills Required

Customer Support, Analytical Skills, Technical Support, Product Support, Troubleshooting