Customer Relationship Executive

Key Responsibilities :

• Customer Interaction : Handle inbound and outbound calls professionally to address customer inquiries, complaints, and requests in a courteous and efficient manner.
• Issue Resolution : Provide accurate information, resolve customer issues promptly, and ensure a high level of customer satisfaction.
• Call Documentation : Record details of customer interactions, feedback, and actions taken in the system as per standard operating procedures.
• Follow-ups : Conduct necessary follow-ups to ensure complete issue resolution and customer satisfaction.
• Communication : Maintain clear communication with other departments to resolve customer concerns effectively.
• Performance Targets : Meet or exceed assigned performance metrics such as call quality, response time, and customer satisfaction scores.
• Process Adherence : Follow all company policies, processes, and quality standards during every customer interaction.
• Continuous Improvement : Identify recurring issues and share feedback or suggestions for process improvement.
• Product Knowledge : Stay updated on company products, services, and promotional offers to provide accurate information to customers.

Requirements :

Skills Required

Communication Skills, Problem Solving, Customer Relationship Management, Client Servicing, crm software