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Lead - IT Infra

Lead - IT Infra

ConfidentialMumbai
30+ days ago
Job description

We cultivate a culture of innovation, inclusion for all employees and respect their individual strengths, views, and experiences. We thrive on the diversity of our talent in all forms and see it as a strength in building high performance teams across brands. As we rewrite commerce in India, change is the only constant in our day to day lives.

Key Responsibilities :

IT Service Management

  • Oversee IT service operations, ensuring strict adherence to ITIL best practices for robust IT service delivery.
  • Monitor ITSM platforms to track, log, and resolve service requests, incidents, and root causes of problems efficiently.
  • Drive automation initiatives to optimize ticket management, reduce manual intervention, and improve resolution times.
  • Define and implement KPIs to assess service effectiveness and recommend continuous improvements for system uptime and availability.

Office 365 Administration Azure AD

  • Administer and optimize Office 365 applications, ensuring seamless integration and security compliance.
  • Manage Azure Active Directory (Azure AD) for identity and access governance, enforcing role-based access control (RBAC) and conditional access policies.
  • Oversee enterprise-wide Exchange Online operations, ensuring high availability, email hygiene, and policy enforcement.
  • Implement Microsoft Teams, SharePoint, and OneDrive policies to facilitate secure collaboration and data governance.
  • Diagnose and resolve Office 365 and Azure AD-related incidents, reducing system downtime and improving user productivity.

    • Exchange Server Microsoft Intune Management

  • Manage hybrid Exchange Server environments, overseeing email flow, mail security policies, and spam filtering.
  • Deploy and enforce Microsoft Intune MDM / MAM policies for endpoint security, application deployment, and compliance management.
  • Streamline mobile device management (MDM) workflows for secure remote access and Bring Your Own Device (BYOD) policies.
  • Conduct regular audits on mail retention policies, data loss prevention (DLP), and compliance adherence.

    • Active Directory, DHCP, DNS GPO Management

  • Administer and secure Active Directory (AD) domains, including user authentication, organizational unit (OU) management, and replication monitoring.
  • Configure and optimize DNS and DHCP services to ensure high-availability name resolution and IP address assignment.
  • Implement and maintain Group Policy Objects (GPOs) to enforce enterprise-wide security, compliance, and access policies.
  • Perform periodic security audits to identify misconfigurations, stale objects, and security risks in AD, DNS, and DHCP.

    • IT Operations Disaster Recovery Management

  • Oversee IT infrastructure operations to maintain high availability, scalability, and performance optimization.
  • Design and execute disaster recovery (DR) and business continuity (BCP) strategies, ensuring minimal service disruption during failures.
  • Manage enterprise backup solutions, defining retention policies, encryption standards, and restoration procedures.
  • Implement automation for proactive infrastructure monitoring, alerting, and predictive failure analysis.

    • End User Support Solutioning

  • Provide Level 2 / 3 technical support for end-user computing, resolving complex hardware, software, and connectivity issues.
  • Deploy self-service IT solutions, including chatbots, knowledge bases, and automation scripts, to enhance user experience.
  • Facilitate enterprise-wide training sessions to educate users on best practices for Office 365, endpoint security, and IT policies.
  • Work cross-functionally with stakeholders to tailor IT solutions that enhance operational efficiency and user productivity.

    • Security Compliance Management

  • Implement security frameworks (e.g., NIST, CIS benchmarks) and enforce best practices for endpoint protection.
  • Conduct periodic vulnerability assessments, applying security patches and remediating identified risks.
  • Configure and maintain Multi-Factor Authentication (MFA), Single Sign-On (SSO), and Conditional Access Policies for enhanced security.
  • Partner with cybersecurity teams to drive compliance with regulatory standards like ISO 27001, GDPR, and SOC 2.
  • Regularly review audit logs, conduct forensic analysis, and implement necessary remediations to protect against emerging threats.

    • Key Skills Competencies

  • Expertise in Microsoft Technologies Proficient in managing Microsoft 365, Azure AD, Exchange Server, Intune, and endpoint security solutions.
  • Deep technical knowledge of PowerShell scripting for automation and configuration management.
  • Strong experience in Microsoft security and compliance tools, including Defender for Endpoint and Microsoft Sentinel.
  • ITIL IT Service Management (ITSM) Hands-on experience with ITIL processes, including incident, problem, and change management.
  • Familiarity with ITSM tools like ServiceNow, Jira Service Desk, or BMC Remedy for streamlined service delivery.
  • Strong analytical skills to monitor and improve ITSM KPIs and SLAs.
  • Active Directory Network Services Expertise in managing complex AD environments with multi-domain forests, trusts, and authentication protocols.
  • Proficiency in configuring and troubleshooting DHCP, DNS, and GPOs for secure network operations.
  • Ability to perform LDAP queries, AD schema modifications, and domain migration planning.
  • Disaster Recovery Backup Management Knowledge of backup technologies, including Veeam, Commvault, or Azure Backup for disaster recovery planning.
  • Hands-on experience in designing and implementing high-availability and fault-tolerant IT architectures.
  • Ability to conduct and document periodic DR drills to ensure organizational preparedness for potential outages.
  • Security Compliance Strong understanding of zero-trust security principles, endpoint protection, and enterprise data security.
  • Experience in endpoint detection and response (EDR) solutions for proactive threat detection and mitigation.
  • Proficiency in configuring Microsoft Defender, Sentinel, and cloud security posture management.
  • End User Computing Support Expertise in troubleshooting complex IT issues related to Windows, macOS, and mobile operating systems.
  • Ability to develop and implement automated self-healing scripts for common end-user computing challenges.
  • Strong communication and interpersonal skills to deliver high-quality end-user training and support services.

    • Experience Level

  • 6+ years of relevant experience

    • Educational Qualification

  • Diploma / Bachelor of Engineering

    • Certifications

  • MD-102 : Microsoft Endpoint Administrator

    • Skills Required

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