Global Scape Admin

Responsibilities

• Administer Electronic File Transfer Program using GlobalScape
• Maintain compliance to avoid risks of outages or compromised data
• Communicate ideas and information effectively via oral and written communication to diverse audiences
• Ensure the security of file transfers utilizing protocols such as HTTPS, FTPS, SFTP
• Create PowerShell Scripts for file transfers and utilities
• Resolve technical problems effectively and efficiently working with internal functional and software development teams, and external vendors to identify root causes and solutions
• Log service requests with vendors and coordinate diagnostics, requested actions and testing with functional teams
• Identify and implement system process improvements leveraging the software, best practices, automation, innovation and technology upgrades
• Contribute to the creation of Support Design Specification and Support Supplement Documents
• Provide ad-hoc reporting as required by the business
• Adhere to Customer Solution Delivery Framework, Incident Management, and Change Management procedures
• Lead or assist with day-to-day service delivery issues and processes as required
• Work with project teams to understand the concepts and technical infrastructure of the to-be implemented modules / functionalities and create / document operations procedures

Minimum Qualifications

Mandatory Qualifications

Skills Required

Ftps, Sftp, Powershell, Itil