Customer Relationship Specialist – International Voice Process (Admin & Process Support)

Remote Teams IT Solutions Pvt Ltd, Hyderabad, is the offshore extension of Remote Teams Pty Ltd, Australia. We support multiple Australian businesses by providing high-quality Back Office, Administrative, IT, BPO, and Business Support services.

We are looking for a proactive, detail-oriented professional to handle Client Communication, Administration, Scheduling, Material & Cost Coordination, and Process Support.

This role involves speaking directly to Australian clients, handling inbound / outbound calls, managing emails, scheduling jobs, coordinating resources, and ensuring smooth operational workflow.

If you can confidently communicate in English and enjoy a customer-facing administrative role, this position is for you.

Key Responsibilities

• Client Communication & Relationship Handling
• Handle inbound and outbound calls with Australian clients and stakeholders.
• Respond to customer queries professionally via phone, email, and chat.
• Maintain strong client relationships through clear communication and timely follow-ups.
• Share daily updates and reports with clients and management.
• Administrative & Operational Coordination
• Manage booking requests, job orders, and confirmations with clients and suppliers.
• Schedule jobs, allocate workforce, and track availability to meet project timelines.
• Maintain accurate records of bookings, schedules, materials, and costs.
• Coordinate with suppliers for material procurement and with internal teams for job execution.
• Material, Cost & Process Management
• Track material usage and support cost monitoring, budgeting, and estimation.
• Assist in process improvement initiatives and help identify operational bottlenecks.
• Prepare regular operational and management reports.

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Commerce, Civil Engineering, or related fields.
• Prior experience in administration, project coordination, scheduling, or client support roles.
• Strong understanding of project management concepts—scheduling, resource allocation, and cost tracking.
• Knowledge of materials / estimations in plumbing, drainage, or roofing services will be an added advantage.