Service Desk Agent I

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com .

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutionsincluding Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.onx.com .

Job Description :

Essential Functions :

• Provide first-line technical support, troubleshooting hardware, software, and network issues.
• Log and document detailed ticket activity until resolution is achieved.
• Escalate complex issues to Level 2 support when necessary.
• Assist customers with inquiries related to business products and IT services.
• Monitor alerts and respond accordingly to maintain operational efficiency.
• Maintain knowledge base documentation for recurring issues and solutions.

Special Knowledge, Skills, and Abilities :

Work Conditions :

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