HRO (TA) - SM

Inviting applications for the role of Senior Manager, Talent Acquisition & Integration

This role requires overseeing high-volume, time-zone-sensitive hiring operations across regions. The Senior Manager will be responsible for client governance, delivery excellence, process innovation, and driving business impact through a skilled and scalable workforce.

Responsibilities

Leadership & Team Management

Lead a cross-functional delivery team of 20-40 staff, including recruitment coordinators, sourcing analysts, and reporting specialists.

Provide structured coaching, mentoring, and performance feedback through regular 1 : 1s, team huddles, and development plans.

Manage staffing plans, shift rosters, and training needs to ensure full coverage across multiple time zones.

Own the onboarding and integration of new team members, ensuring readiness to meet client-specific standards.

Drive employee engagement by fostering a high-trust, inclusive, and performance-oriented work environment.

Lead business continuity planning for seasonal volume spikes and expansion into new hiring geographies or functions

Strategic Talent Acquisition Leadership :

Develop and execute effective recruitment strategies to meet hiring goals across multiple departments and geographies. (Ex : - vendor cost optimization, sourcing channel optimization, etc.)

Lead large-scale, complex hiring initiatives including senior leadership and niche skill roles.

Anticipate future talent needs and design proactive sourcing and engagement plans.

Drive employer branding initiatives by tracking the success to attract top talent in the competitive market.

Oversee the delivery of job requisition posting, candidate scheduling, pipeline tracking, and offer documentation through ATS tools (e.g., Workday, SuccessFactors, Avature, Taleo, etc).

Supervise pre-joining activities including documentation, compliance validation, third-party background checks, and onboarding portal readiness.

Demonstrate hands-on proficiency in at least one leading ATS / Onboarding platform such as Workday, SuccessFactors, Avature, Taleo, etc.

Ensure adherence to defined service level agreements (SLAs), turn-around-times (TATs), and internal quality metrics.

Conduct random quality checks on candidate records, interview scheduling logs, and offer documentation.

Handle exceptions and escalations

Stakeholder Management :

Act as the escalation point of contact between the India support team and regional recruitment leads, hiring managers, and HRBPs.

Conduct strategic review sessions, governance calls, and quarterly business reviews (QBRs) to drive alignment and performance.

Partner with client-side process owners to co-create strategy for continuous process improvement and employee experience design.

Anticipate client needs during volume surges, org changes, or calendar-based recruitment cycles and proactively adjust operating plans.

Reporting & Process Excellence

Oversee recruitment and onboarding process frameworks ensuring efficiency, compliance, and scalability.

Champion continuous improvement initiatives leveraging data analytics, automation, AI & Agentic AI and best practices.

Implement cutting-edge recruitment technologies and tools to enhance candidate sourcing and experience.

Monitor and analyse key recruitment and onboarding metrics to identify trends and drive actionable improvements.

Risk, Compliance & Audit Readiness

Ensure strict adherence to all relevant labour laws, corporate policies, and audit requirements across recruitment and onboarding activities.

Lead periodic internal reviews, documentation audits, and risk assessments for onboarding and hiring processes.

Address audit gaps and implement preventive controls across high-risk areas (e.g., delayed background verifications or pre-employment checks, data access, offer issuance).

Qualifications we seek in you!

Minimum Qualifications

Bachelor's degree in HR, Business, or a related field.

Proven experience in Talent Acquisition or a related role, with a strong background in leadership.

Strong understanding of global recruitment and onboarding workflows, especially in a retail or volume hiring environment.

Expertise in talent acquisition strategy, workforce planning, employer branding, and recruitment technology.

Proficient with ATS (SuccessFactors, Taleo, Avature, etc.), HRIS, recruitment analytics, and talent acquisition technologies. Workday experience is mandatory

Experience in ticketing tool like Service Now, Zendesk, etc is preferrable

Excellent verbal and written communication skills

Willingness to work 5 days from office in client specific shift.

Preferred Qualifications / Skills

Proven track record in managing large-scale hiring projects.

Certifications in leadership or advanced recruitment practices.

Prior experience managing international clients or matrixed teams supporting global hiring and onboarding preferred.

Strategic thinking and problem-solving capabilities.

Exceptional leadership and stakeholder engagement skills.

Strong proficiency in recruitment analytics and reporting tools.