Technical Support Analyst-Release Management

Skills and Competencies

• 2 - 4 years of experience in the IT industry, with prior experience in Release Management being a strong advantage.
• Working knowledge of IT Service Management (ITSM) platforms such as ServiceNow.
• Good understanding of Project Management methodologies.
• Ability to coordinate cross-function and cross-department work to accomplish shared objectives.
• Excellent communication and relationship building skills.
• Good attention to detail, combined with strong organizational and analytical capabilities.
• Excellent written and verbal communication skills, including the ability to effectively convey technical concepts to non-technical stakeholders.

Education

Responsibilities

Moody's is seeking an IT Infrastructure Release Manager to join the Service Management team within the Technology Services Group (TSG). This junior role provides opportunities for growth and development, enabling you to make a meaningful impact on vital projects and activities that ensure seamless business operations. Working under the guidance of the broader Infrastructure Release Management team, you will assist in executing Release Management processes in alignment with ITIL best practices.

About the team

The Infrastructure Release Management team manages the full lifecycle of infrastructure releases - from planning and scheduling to testing, deployment, and monitoring - ensuring timely and efficient delivery of maintenance, upgrades, and critical projects while protecting the stability and integrity of the production environment. As an integral part of the broader Service Management team, we drive risk mitigation, enhance service quality, reduce downtime, optimize costs, and improve operational efficiency. Joining our team means collaborating with global teams at Moody's, shaping impactful technology strategies, and contributing to innovative, transformative initiatives.