We’re looking for a Campaign & Retention Manager to join our growth team and play a pivotal role in shaping the customer journey for one of the fastest-growing healthtech brands.
About the Role
As a key member of the marketing team, you’ll lead the design and execution of targeted lifecycle campaigns across email, SMS, push, WhatsApp, and in-app channels focused on improving engagement, retention, and repeat purchases. Your insights will power smarter segmentation, meaningful personalization, and stronger long-term customer relationships.
What You'll Be Doing
- Build and execute end-to-end CRM campaigns across all lifecycle stages
- Drive retention, repeat purchases, and loyalty through targeted communications
- Set up automated journeys (cart abandonment, inactivity triggers, reorder reminders, etc.) using tools like Clevertap, Netcore, MoEngage, or WebEngage
- Analyze campaign performance and translate insights into actionable strategies
- Partner cross-functionally with product, design, analytics, and tech teams
- Lead retention-focused initiatives including cohort strategies , churn prevention , and loyalty programs
What We're Looking For
5+ years in lifecycle / CRM / retention marketing, ideally in a D2C or e-commerce environmentPrior experience in healthtech , e-pharmacy , or consumer internet sectors is a plusStrong understanding of CRM automation, customer segmentation, and performance metricsHands-on expertise with marketing automation tools (e.g., Clevertap, Netcore, etc.)Data-driven, analytical mindset with the ability to translate insights into actionExcellent cross-functional communication and project leadership skillsKey KPIs You'll Drive
Customer Retention & Repeat Purchase RatesGrowth in LTV and LTV : CAC ratioOpen rates, CTRs, and Conversion metrics from campaignsLoyalty and referral program adoptionReduction in churnIf you're excited about building customer-first growth strategies in a high-impact, mission-driven domain, we’d love to connect.
Let’s build something meaningful in healthcare together.