Engagement Manager - SaaS Project Management

Job Title : Engagement Manager

Location : Bangalore, India

Experience Required : 5-7 Years

Employment Type : Full-Time

Company Overview :

• We are seeking a highly driven and experienced Engagement Manager to lead multiple customer implementation projects, ensuring seamless delivery, customer satisfaction, and long-term engagement success. The ideal candidate will have a strong background in enterprise SaaS delivery or IT modernization projects, with excellent stakeholder management, communication, and leadership skills.
• This is an exciting opportunity to work with global customers, collaborate across teams, and play a key role in driving successful outcomes for both clients and the organization.

Role Overview :

As an Engagement Manager, you will serve as the single point of accountability for multiple client implementations and ongoing engagements. You will oversee project delivery, ensure adherence to organizational standards, manage stakeholder communication, and identify opportunities for product adoption and upselling. The role requires a mix of project management expertise, customer relationship management, and strategic leadership.

Key Responsibilities :

Project Ownership & Delivery :

Customer Relationship Management :

Cross-Functional Collaboration :

Reporting & Communication :

Leadership & Continuous Improvement :

Project Management Skills :

Soft Skills :

Key Competencies :

(ref : iimjobs.com)