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Technology Support Engineer

ConfidentialMumbai

6 days ago

Job description

Project Role Description :

Resolve incidents and problems across multiple business system components to ensure operational stability.
Create and implement Requests for Change (RFC).
Update knowledge base articles to support effective troubleshooting.
Collaborate with vendors and assist service management teams with issue analysis and resolution.

Roles & Responsibilities :

Perform independently and become a Subject Matter Expert (SME).

Actively participate and contribute in team discussions.

Provide solutions to work-related problems.

Proactively identify and resolve technical issues.

Assist in system upgrades and enhancements implementation.

Provide technical support to end-users and stakeholders.

Document and maintain system configurations and processes.

Participate in on-call support rotations for critical incidents.

Professional & Technical Skills :

Proficiency in Oracle Procedural Language Extensions to SQL (PLSQL).

Strong understanding of database management and optimization.

Experience in troubleshooting and resolving technical issues.

Knowledge of ITIL framework and incident management processes.

Hands-on experience with SQL and database query optimization.

Additional Information :

Minimum 5 years of experience required, with at least 3 years in Oracle PLSQL.

Position located at Mumbai office.

15 years of full-time education required.

Skills Required

Sql, Database Management, Query Optimization, Troubleshooting, Itil Framework

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Support Engineer • Mumbai

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