Technical Support Engineer

Key Responsibilities :

• Perform remote maintenance and preventive maintenance for customer installations.
• Execute remote software deployment and updates.
• Analyze customer data for improved operational insights.
• Manage warranty-related projects, ensuring timely and efficient execution.
• Ensure fast end-to-end processing of warranty claims.
• Administer and maintain the Customer Portal.
• Act as the main customer interface for all warranty-related communication for assigned installations.
• Define, organize, and coordinate required actions—including ordering of replacement parts and arranging manpower to resolve warranty claims professionally and quickly.
• Participate in the reclaim process towards vendors.
• Ensure data quality of warranty information for products / projects.
• Minimize warranty and failure costs for Wärtsilä and reduce customer downtime.
• Monitor project profitability as a performance indicator.
• Escalate technical and financial issues in a timely and responsible manner.
• Follow-up on claims proactively and maintain strong customer communication.
• Ensure compliance with warranty policies.
• Promote a collaborative team environment to achieve shared goals.
• Uphold Wärtsilä's business ethics and compliance rules.

Requirements :

Skills Required

Electrical, Electronics, Maritime, Software Engineering, It Support, Positive Attitude