Technical Support Engineer

Key roles and responsibilities for this position are as follows :

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal / external teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles
• Follow the SLA for issues with respect to the severity.

Desired Skills & Experience :

What to expect from the role

Career Progression

With appropriate experience in the job role, you can move on to other jobs such as :

Skills Required

Troubleshooting, Networking, Sql, Python, Linux, Cloud Services