TEAM Manager - IT

Position Overview :

We are seeking a highly skilled and experienced IT Infrastructure Team Manager to oversee the support, installation, configuration, and maintenance of IT systems. The ideal candidate should have strong leadership abilities, excellent problem-solving skills, and a deep understanding of IT infrastructure, asset management, and compliance. This role requires working in a high-pressure environment while ensuring seamless IT operations and support services.

Roles and Responsibilities :

• Oversee system support, installation, configuration, and maintenance of various vendor products.
• Lead a team of IT Engineers and facilitate their daily tasks to ensure smooth operations.
• Provide technical support, including troubleshooting laptops, desktops, printers, Windows OS, LAN, and Wi-Fi networks.
• Manage ticketing system by generating tickets, assigning them to the concerned team, providing resolutions, escalating when necessary, and ensuring timely closure as per SLA.
• Prepare and review reports, including shift reports, daily call reports, and monthly call reports.
• Ensure effective resolution and execution of Incident, Change, and Problem requests as per business requirements.
• Maintain accurate asset inventory and compliance with endpoint security policies (AV, Encryption, Windows Patches).
• Provide timely support services to all employees while maintaining service levels.
• Develop and deliver reports and presentations using Excel and PowerPoint for management review.

Qualifications :

Skills Required

Asset Management, It Asset Management, Team Management, It Infrastructure Support, Networking, System Administration