Customer Service Back Office
ConfidentialAhmedabad30+ days ago
Job descriptionA Customer Service Back Office role involves providing support to customers and internal teams without direct phone interaction. The primary responsibilities include managing customer inquiries, complaints, and requests received via email, tickets, or internal systems. This position requires strong organizational skills and attention to detail to accurately process and document customer information and transactions. The executive is responsible for a variety of tasks such as data entry, order processing, account management, and resolving billing or technical issues that do not require direct customer contact. They are expected to collaborate with different departments, such as sales, finance, and logistics, to resolve complex issues and ensure customer satisfaction. This role is crucial for maintaining efficient operations and providing seamless support behind the scenes.
Skills Required
Customer Support, Back Office Operations, Problem-solving, Data Management, Troubleshooting
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Back Office • Ahmedabad
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