Guest Relation / Front Desk - Luxury / Hotel Background ( Mumbai )

Guest Relations Executive - Lower Parel

Urgent Opening with a very reputed Hospitality Segment Mon-Sat (Alternate Saturdays and All Sundays Off)

Role & Responsibilities : Kindly Share Updated resume along with Contact Person : Divya - -

Total Experience

Qualification : Current Fixed :

CTC :

Expected CTC :

Notice Period : Reason for Change : Present Stay Location

: Kindly Assist so can guide you further details so I can guide u accordingly

Good with communication and overall presentation.

Has experience as a GRE, especially in corporate.

Experience in a five-star hotel is a plus.

Job Description GRE / Receptionist Position Overview : The Receptionist will serve as the first point of contact for visitors, clients, and employees. This role is vital in creating a professional and welcoming atmosphere, while managing front desk operations, administrative tasks, and office communications effectively.

Key Responsibilities : Front Desk Management

Greet and welcome visitors courteously and professionally.

Maintain visitor logs and issue visitor passes in line with security protocols.

Manage incoming phone calls answer, screen, and forward as appropriate.

Schedule and coordinate meeting rooms, ensuring readiness for appointments, conferences, and events.

Keep the reception area clean, organized, and presentable at all times.

Administrative Support

Handle incoming and outgoing mail, courier services, and packages.

Monitor and maintain office supplies, replenishing stock as required.

Assist with data entry, filing, and maintaining office records.

Communication & Coordination

Relay messages, announcements, and updates to staff efficiently.

Serve as the initial point of contact during emergencies, guiding visitors and employees according to safety protocols.

Qualifications & Requirements

Education : High school diploma required; bachelors degree in Business Administration or related field preferred.

Experience : 13 years of experience in a business centre or luxury hotel reception / front office.

Technical Skills : Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with office equipment (printers, scanners, etc.).

Communication Skills : Excellent verbal and written communication skills in English and local language(s).

Customer Service Orientation : Professional, approachable, and courteous demeanour.

Organizational Skills : Ability to multitask, prioritize tasks, and manage time efficiently.

Attention to Detail : Accuracy in handling calls, messages, and administrative work.

Problem-Solving : Ability to handle challenging situations calmly and effectively.