Associate Lead Network Analyst

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Install, configure, maintain, support, and secure the organization's network communications, including LANs and / or WANs. Identifies network problems, isolates root causes, and initiates corrective action. Determines priority of action and additional resources required, based on severity of service interruption. Provides technical analysis to all customers to isolate issues and develop strategies to restore or activate services. Interacts with Telecommunication Engineers, LAN Administrators, and transmission and RF staff regarding ongoing network activities. Ascertains compliance with security, safety, and environmental guidelines. Generates reports on network performance, trouble-shooting results, and routine maintenance of network elements. This role requires individuals to work within the demands a global 24x7 High availability transaction oriented network. Ability to translate business requirements into network requirements and collaboratively work with other technical teams to deliver an overall solution.

What Part Will You Play?

• Participates in collaboration in a team environment
• Provides Network problem solving solutions within the Global Payments network
• Recognizes and resolves advanced problems and issues according to corporate policies / procedures
• Participates in advanced Network project tasks with internal and external clients
• Provides mentorship to entry / lower level team members
• Assists with the design, configuration, testing, documentation, and implementation of advanced network designs and components
• Generates advanced level reports on network performance, trouble-shooting results, and routine maintenance of network elements

What Are We Looking For in This Role?

Minimum Qualifications

Preferred Qualifications

What Are Our Desired Skills and Capabilities?