Endpoint System Engineer (L1 support)

We are hiring L1 Support Engineers who can join us at the earliest. Strong communication skills are essential, and we are not considering candidates for US support roles.Role Details : Experience : 3+ years, with at least 2 years in relevant domains (UEM / MDM)Notice Period : Immediate to 30 days (up to 45 days if currently serving)Work Mode : On-site (5 days a week)Shift Timing : Rotational shifts between 6 AM IST – 8 PM ISTDomain Expertise : Unified Endpoint Management (UEM), Mobile Device Management (MDM), System Center Configuration Manager (SCCM) – mandatoryEducation : BE / B.Tech onlySalary : ₹8 LPA (up to ₹10 LPA for highly qualified candidates)Job Overview : (Sr.Endpoint System Engineer)As a Endpoint System Engineer (3-5 Years), you will play a crucial role in ensuring clientsatisfaction by providing timely and effective technical assistance.Do you thrive on solving puzzles and empowering others? Are you passionate about technologyand eager to make a real impact? If so, has the perfect opportunity for you!We're seeking a highly motivated and customer-centric Sr Endpoint System Engineer (3+ Years) to join our dynamic team. As the front line of our customer experience, you'll be instrumental in ensuring our clients get the most out of s cutting-edge Unified Endpoint Management (UEM) solution. You'll be more than just a technical support agent – you'll be a trusted advisor, a problem solver, and a champion for our customers.Responsibilities :

• The ideal candidate will have hands-on experience with Mobile DeviceManagement (MDM), Remote Monitoring and Management (RMM) tools, or PatchManagement solutions.
• You will be engaging with clients to understand their current device management challenges, their IT infrastructure, their security requirements, and their long-term goals. This involves asking insightful questions and actively listening to their responses.
• Handle incoming technical quires, via calls, emails, and chat messages from the Customers, experiencing technical issues. This might involve recommending specific configurations, integrations, or workflows that will best serve the client.
• Diagnose and troubleshoot technical issues related to our product. You’ll work closelywith other teams, engineering, product management, and including sales teams to ensure seamless customer experience.
• You’ll need a strong understanding of MDM, RMM, and Patch Management tools, basedon customer needs and business goals. You'll need a strong understanding of features, its architecture, and its integration capabilities. You should be able to answer technical questions confidently and address any concerns the client may have and provide step-by-step guidance and solutions to clients, ensuring a positive customer experience.
• Escalate complex technical issues to the appropriate internal teams for resolution.
• Stay up to date with the latest features and updates of our unified endpoint managementproduct. You'll need to stay updated on the competitive landscape, understanding thetrends, changes in cybersecurity industry, and be the evangelists of UEM products, getan in-depth knowledge on UEM product lines.
• Provide product training to clients and internal teams as needed. Document and tracksupport issues to maintain a comprehensive knowledge base.
• Communicate effectively with customers, keeping them informed of the status of theirtech requests. You are often the first point of contact for potential customers, and yourprofessionalism and expertise can significantly influence their perception
• Ensure a high level of customer satisfaction through professional and courteouscommunication. You're on the front lines, interacting directly with potential clients. Thisgives you valuable insights into market trends, customer needs, and areas wherecan improve. You should actively collect this feedback and share it with theproduct development team.Required Skills and Qualifications :
• Experience with deploying, configuring, and supporting MDM solutions such asMicrosoft Intune, Or Workspaceone or. AirWatch, or JAMF. Excellent communication skills : You can clearly and concisely explain technicalconcepts to both technical and non-technical audiences and
• effectivecommunication with interpersonal skills.
• 3+ years of experience in the cybersecurity domain, with a focus on MDM (MobileDevice Management), RMM (Remote Monitoring and Management), or PatchManagement tools.
• Strong understanding of security frameworks and protocols for device management,remote monitoring, and patching.
• Familiarity with RMM and Patch Management tools like Kaseya, ConnectWise, orNinjaRMM.
• Basic understanding of network security, endpoint protection, and IT infrastructure.
• Strong organizational skills : You can manage multiple tasks and prioritize effectively in afast-paced environment. Your approach challenges with enthusiasm and a can-do spiritand the ability to work independently and collaboratively in a fast-paced environment.
• A team player mentality : You thrive in a collaborative environment and are willing to gothe extra mile to support your colleagues.
• BE or B-Tech or MCADesired Skills : (Good to have)
• Certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or any other relevant cybersecurity certifications.
• Experience in network security and endpoint management.
• Knowledge of cloud security concepts and technologiesJob Role Endpoint System EngineerExperience3+ Years with minimum 1.5 to 2 yrs of relevant experienceMode Of work Office (5 Days)Shift TimeIND Time Zone (5AM-9PM – Rotation Shift)