SOURCEFUSE TECHNOLOGIES - L2 SUPPORT ENGINEER WITH MAVENIR

L2 Support Engineer

LOCATION - BANGALORE (WFO)

EXP - 7+ YEARS

Key Responsibility :

Minimum of 7 years of relevant experience in engineering and operations.

Should have experience in Mavenir

Proven ability to lead a small team, including task assignments and process setup.

Mentor and guide team members in implementing solutions while ensuring adherence to best practices.

Collaborate with team members to evaluate technical challenges and develop effective strategies.

Provide technical solutions to team members following thorough risk analysis.

Manage and coordinate the various environment used by Dev, QA, production by monitoring availability and taking a

holistic view of system health.

Design & implement elements of the technical infrastructure and network supporting our platform 8. Improve reliability,

quality, and time-to-market of our suite of software solutions.

Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of

customer needs, and innovating to continually improve.

Provide primary operational support and engineering for multiple large, distributed software applications

Key Responsibility :

Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.

Partner with Various teams to improve services through collaboration and coordination.

Handle End user inquiries through ticketing system and provide proper analysis and solution within SLA.

Anchoring Product issues and collaborating with development team to resolve on time.

Provide oncall support and handling production incident as per incident management process

Minimum Qualification

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TECH SKILLS : Kubernetes, Docker, GitHub, Jenkins, logging and metrics, Prometheus, Elasticsearch, Kibana, Grafana

IPV6, IPV4, DNS, Load Balancing concepts, Networking concept Linux, Database Concept, SQL

Basic Telecom knowledge such as 4G, 5G, RAN and CORE

Roles & Responsibilities :

Monitor system alarms, alerts, KPIs and utilization.

Perform day to day operational activities such as Ticket, CR and incident management.

Ensure System health and service reliability.

Handling End user issues with Ticketing system and ensure to provide proper analysis and solution within SLA

Coordination with various stakeholders to resolve any end user issues.

Work with infra and network teams for allocation of new and existing hardware

Mobile client and system log analysis to identify the root cause of any technical problem in the network.

Escalate various issues to appropriate stakeholder with ticketing system.

Provide On call support for various products to ensure service availability.

Production incident handling with technical ownership.

Maintain Technical Documentation as knowledge base.

Identifies operational priorities by assessing operational objectives, determining project objectives, such as, efficiency, cost

Preferred Qualification :

Experience in and / or knowledge of telecom ( IMS, RCS , OTT application).

Team spirit; strong communication skills to collaborate with various stakeholders.

Good time-management skills, self-starter, able to work on their own.

Intermediate Japanese Proficiency for both conversation and literacy (Good to have)

Identifies operational priorities by assessing operational objectives, determining project objectives, such as, efficiency, cost