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Technical Services Engineer

ConfidentialNoida

30+ days ago

Job description

5-8 years of experience in SCCM / MECM and Windows endpoint management, with the ability to diagnose and resolve Level 1 and Level 2 incidents

Experienced in managing ServiceNow (SNOW) tickets and performing client remediation for SCCM

Capable of handling operational tasks and basic problem management while collaborating with cross-functional services such as Incident & Change Management

Provides 2nd line diagnosis of incidents and service requests, implementing solutions related to SCCM / MECM

The ideal candidate should have strong troubleshooting skills and excellent communication abilities

They should also be able to promptly escalate incidents to 3rd line support

Proficient in accessing software updates, drivers, knowledge bases, and FAQs to aid problem resolution and updating the knowledge base with new fixes

Experience in performing preventative maintenance, including workstation checks and housekeeping

Responsible for Problem Management related to SCCM testing and deployment, and preparing Problem Management reports on a weekly and monthly basis

Excellent written and verbal communication skills are required

Role : Network (Support) Engineer

Industry Type : IT Services & Consulting

Department : Engineering - Hardware & Networks

Employment Type : Full Time, Permanent

Role Category : IT Network

Education

UG : Any Graduate

PG : Any Postgraduate

Skills Required

MECM, Problem Management, Sccm, Service Now

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Technical Engineer • Noida

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