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Trainer cum Quality

Trainer cum Quality

ConfidentialChennai
30+ days ago
Job description

Designation : Trainer cum Quality

Education : Any Graduate

Shift Timings : Day Shift

Job Description :

  • To educate them on KYC & how to handle calls.
  • Making mock calls followed by call audits & observation.
  • Engage the team & batch in various training activities.
  • Training the batches in complete process cycle and give them product know with sales training.

Candidate Profile :

  • Should be able to train employees, must have leadership skills excellent command over the language.
  • Must be good in preparation of training modules, presentation & reports.
  • Must possess strong knowledge in banking financial products.
  • Candidates with minimum 2 years of strong experience in Product / Sales training, preferably from BPO / Call centre background.
  • Most preferable for multilingual languages.

    • Skills Required

    Team Managment, Call Audit, Trainer

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